ERICA FELICIA BLACKSHEAR
Flowery Branch,GA
Summary
SENIOR ACCOUNTING SPECIALIST Accounts Receivable Corporate Accounting / US GAAP SENIOR ACCOUNTS RECEIVABLE SPECIALIST and analytical problem solver: 10+ years of experience performing AR reconciliations and adhering to US GAAP regulations. Motivated Accounts Receivable Analyst manages assigned portfolio to meet or exceed established goals using systemized and sustainable approach. Maximizes receivables management software and collection tools and organizes documentation to collect payment. Consistently obtains payment and resolution on accounts to maximize cash flow and adhere to department workflow standards. Effectively communicates with multilevel personnel and clients. Demonstrates superior knowledge of standard accounting software financial reporting and accounting principles: Zendesk. Chargebee.SAP. Microsoft Excel/Word /Access. Lockbox / EFT /ACH. Oracle. Portals (Ariba, Taulia, Coupa). Journal Entries / Bookkeeping. Great Plains. Credit Card Billing. Reconciliation. Month end close process. Highly skilled leader in training and leadership of team members to accurately process payments using credit cards, checks and cash. Detailed manager of accounting processes with clarity and deliberation despite heavy workloads. Finance professional with proven track record in accounts receivable management. Adept at improving billing processes and ensuring accurate financial records. Known for fostering team collaboration and consistently delivering results, adaptable to changing business needs. Expertise in financial software and strong analytical abilities highly valued by employers. Experienced with managing end-to-end accounts receivable processes. Track record of maintaining accurate financial records and supporting overall financial health through detailed analysis and reconciliation.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Accounts Receivable Specialist Team Lead
Fox Factory
06.2021 - Current
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Prepared and emailed statements to customers, review payments and documented account updates.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Responded to inbound inquiries regarding accounts and payments.
- Made outbound calls to customers to discuss and resolve account needs.
- Implemented new accounting processes to maximize efficiency and accuracy.
- Handled day-to-day accounting processes to drive financial accuracy.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Managed complex problem-solving for upper management in order to complete projects on-time.
- Matched purchase orders with invoices and recorded necessary information.
- Generated monthly accounts receivable reports to submit developments for management review.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Developed and maintained positive relationships with clients to maximize collections.
- Resolved valid or authorized deductions by entering adjusting entries.
Accounts Receivable Analyst II (Remote)
Autodesk
07.2024 - 12.2025
- Managed end-to-end accounts receivable activities, including processing chargebacks, write-offs and complex billing adjustments using Chargebee.
- Issued customer refunds in compliance with internal controls and documented approvals to ensure accurate AR and revenue reporting.
- Responded to and resolved high-volume customer inquires via Zendesk, maintaining strong customer satisfaction and timely issue resolution.
- Partnered with account management to support subscription renewals by researching account status, resolving billing discrepancies, and facilitating on-time payments.
- Contract
Accounting Specialist/Analyst
Stratix
09.2016 - 06.2021
- Accountable for performing credit collections on accounts in the range of current to over 180 days past due.
- Handles the receivables and collections of a major airline, beverage bottler and retail portfolio of over $25 million.
- Pursued payment in the form of collection correspondence, statements, mail and phone calls.
- Responsible for processing single and consolidated invoices, research and investigates discrepancies and responding to customer requests, identify and resolve outstanding issues.
- Prioritizing accounts and workflow to meet management and department goals.
- Performing weekly and monthly review of invoices and reconciling customers accounts.
- Investigated daily variances and corrected errors to resolve discrepancies.
Accounts Receivable/Cash Applications Analyst
Argos Ready Mixed
10.2014 - 08.2016
- Process Accounts Receivable and cash applications for Carolinas and Virginia accounts.
- Process the refund check requests for vendors and inter-company transfers.
- Prepare and enter the Non-AR payments and cross trained teammates on new processes and updates.
- Actively handle the lockboxes, cash on delivery payments and assisted other teammates with their accounts.
Credit Analyst, Contractor
Siemens Industries
03.2014 - 10.2014
- Analyzed financial data and obtains security to determine standard credit risk.
- Resolved credit problems at standard levels and monitored the collection of past-due accounts.
- Provided credit and collections reports to department administrators.
- Recommended credit extensions and/or legal action where necessary and maintained relationships with credit agencies.
- Maintained customer contact by phone and emails in regard to past due account.
Senior Accounting Specialist (corporate contractor)
Siemens Industries
05.2012 - 03.2014
- Recorded high volume client payments in appropriate accounts for the cash applications team.
- Experienced with SAP, JD Edwards and other account software.
- Processed lockbox (250+ checks daily), EFT, Wires, and ACH.
- Identified and resolved payment discrepancies and other liquidity management issues upon request.
- Contacted clients to verify and resolve short payments and debit memos request for accurate posting.
- Balanced and reconciled daily cash to bank deposits and pulled information for banking/accounting audits.
Education
Bachelor of Science - Accounting
Post University
Waterbury, CT12.2027
Bachelor of Science - Legal Studies
Post University
Waterbury, CT06.2010
Skills
- Statement Review
- Customer Relations
- General ledger entries
- Written Communication
- Self-Motivated
- Organization and Time Management
- Multitasking Abilities
- Analytical reasoning
- MS Office (Excel VLOOKUP, Pivot Tables)
Certification
- American Management Association (Marketing Plan)
- Leadership Development Program (Emerge 2023)
Finance Training
Siemens Specialized Accounting Coursework: 2012 Receivables & Liabilities Expert / Advanced Receivables Foreign Currency Accounting Balance Sheet & Income Statements IFRS Bookkeeping
Timeline
Accounts Receivable Analyst II (Remote)
Autodesk
07.2024 - 12.2025
Accounts Receivable Specialist Team Lead
Fox Factory
06.2021 - Current
Accounting Specialist/Analyst
Stratix
09.2016 - 06.2021
Accounts Receivable/Cash Applications Analyst
Argos Ready Mixed
10.2014 - 08.2016
Credit Analyst, Contractor
Siemens Industries
03.2014 - 10.2014
Senior Accounting Specialist (corporate contractor)
Siemens Industries
05.2012 - 03.2014
Bachelor of Science - Legal Studies
Post University
Bachelor of Science - Accounting
Post University