Erica Felton
Auburn,AL
Summary
Focused patient care professional accustomed to prioritizing and delivering basic patient care. 2+years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients for delivering five-star patient care. Service-oriented and resourceful with in-depth clinical skills and assessment training. Support patient personal care and hygiene needs with diligent assistance. Organized in keeping supplies stocked and equipment sterilized for use.
Overview
14
14
years of professional experience
Work History
Froth Desk Representative
The Center For Pain
Columbus, Ga
01.2025 - 05.2026
- Managed patient inquiries and provided information on treatment options and services.
- Coordinated appointment scheduling to optimize patient flow and resource allocation.
- Utilized electronic health record systems to maintain accurate patient data and documentation.
- Developed training materials for new staff on operational procedures and customer service best practices.
Multi Care Tech
East Alabama Medical Center
Opelika, AL
01.2019 - 05.2026
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Cashier
Circle K
Auburn, AL
05.2020 - 09.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Cashier
Kroger
Opelika, AL
01.2015 - 04.2019
Nutrition Food Worker/Diet Specialist
East Alabama Medical Center
Opelika, AL
10.2017 - 01.2019
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Plated hot meals and salads in aesthetically pleasing arrangements.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Observed customer purchases in line and differentiated between standard portions.
Supervisor
Event Operations Group
Auburn, AL
10.2013 - 10.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
Caregiver
Home Instead Senior Care
Auburn, AL
11.2015 - 04.2017
Crew Member/ Closure
McDonald's
Auburn, AL
12.2011 - 05.2013
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
Education
High School Diploma -
Booker T. Washington High School
Tuskegee, AL08.2012
High School Diploma -
Tuskegee Institute Middle School
Tuskegee, AL05.2008
Skills
- Coaching and mentoring
- Customer Relations
- Specimen labeling procedures
- Written Communication
- Team building
- Feeding assistance
- Patient services
- Professional bedside manner
- Patient Assessments
- Mobility assistance aptitude
- Responding to emergencies
- Transporting patients
- Inpatient care
- Feeding assistance expert
- Conducting intakes
- Dementia and Alzheimer's knowledge
Accomplishments
MCT Coach of the year 2022
Timeline
Froth Desk Representative
The Center For Pain
01.2025 - 05.2026
Cashier
Circle K
05.2020 - 09.2022
Multi Care Tech
East Alabama Medical Center
01.2019 - 05.2026
Nutrition Food Worker/Diet Specialist
East Alabama Medical Center
10.2017 - 01.2019
Caregiver
Home Instead Senior Care
11.2015 - 04.2017
Cashier
Kroger
01.2015 - 04.2019
Supervisor
Event Operations Group
10.2013 - 10.2017
Crew Member/ Closure
McDonald's
12.2011 - 05.2013
High School Diploma -
Tuskegee Institute Middle School
High School Diploma -
Booker T. Washington High School