Summary
Overview
Work History
Education
Skills
Timeline
Generic

ERICA FORE

Granite Shoals,TX

Summary

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

5
5
years of professional experience

Work History

Remote Customer Service Representative

CVS Pharmacy, Retail
05.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Sales Development Representative

Momentum Solar
07.2024 - 04.2025
  • Built and managed accurate sales pipeline to maintain high volume of activity.
  • Used data analytics to identify and track sales trends and develop actionable insights.
  • Crafted persuasive sales pitches to communicate value of company products and services.
  • Achieved and exceeded monthly and annual sales targets.

Team Associate

PapaJohns
02.2023 - 08.2024
  • .
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.

Education

Bachelor of Science - Psychology

North Carolina Central University
Durham, NC
05-2028

Skills

  • Data entry
  • Active listening
  • Call center experience
  • Customer service
  • Critical thinking
  • Microsoft Excel
  • Call management
  • Computer proficiency

Timeline

Remote Customer Service Representative

CVS Pharmacy, Retail
05.2025 - Current

Sales Development Representative

Momentum Solar
07.2024 - 04.2025

Team Associate

PapaJohns
02.2023 - 08.2024

Bachelor of Science - Psychology

North Carolina Central University

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