Erica Foster
Mercer,PA
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
11
11
years of professional experience
Work History
Account Manager
Reinhardt’s Insurance
01.2023 - Current
- Provide excellent customer service to clients after the initial sale
- Manage and nurture customer relationships and lead all client communications
- Responsible for customer inquiries, explaining coverage and premiums, and updating client’s policy or billing changes.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction
- Educated clients on new products or services to increase customer engagement with brand
- Evaluated client needs and developed tailored solutions to increase positive customer ratings
Sales Representative
Don Insurance
02.2022 - 07.2022
- Prospect new clients and develop relationships with influential point of contacts
- Process new insurance accounts and schedule appointments to discuss quotations.
- Retained excellent client satisfaction ratings through outstanding service delivery
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
- Developed and implemented sales strategies to increase profits
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
Supervisor
Liberty Mutual
06.2017 - 02.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Monitored workflow to improve employee time management and increase productivity
- Evaluated employee performance and coached and trained to improve weak areas
- Maintained compliance with company policies, objectives, and communication goals
- Achieved results by working with staff to meet established targets
- Boosted team performance by developing customer service training materials and conducting service training
Senior Claims Representative
Liberty Mutual
01.2013 - 06.2017
- Developed and implemented strategies to improve claim processes
- Worked productively in fast-moving work environment to process large volumes of claims
- Analyzed and addressed escalated claims to resolve issues quickly
- Collaborated with internal departments and external vendors to achieve fast resolution of claims
- Followed up with customers on unresolved issues
- Interviewed policyholders to verify information and obtain additional details
Education
High School Diploma -
New Wilmington High School
New Wilmington, PA01.2008
Skills
- Territory Management
- Lead Generation
- Brand Management
- Converting Leads
- Prioritizing workflows
- Strategic planning
- Client Development
- Vendor relations
- Account oversight
License
NPN 17443673
PA 1054973
OH 1422250
Timeline
Account Manager
Reinhardt’s Insurance
01.2023 - Current
Sales Representative
Don Insurance
02.2022 - 07.2022
Supervisor
Liberty Mutual
06.2017 - 02.2019
Senior Claims Representative
Liberty Mutual
01.2013 - 06.2017
High School Diploma -
New Wilmington High School
Similar Profiles
Seneca ZunigaSeneca Zuniga
Agency Owner at Zuniga Insurance Agency: Allstate InsuranceAgency Owner at Zuniga Insurance Agency: Allstate Insurance
Tina ReedTina Reed
Licensed Insurance Producer/CSR at FARMERS INSURANCE AGENCY/NAZE PERRY INSURANCE AGENCYLicensed Insurance Producer/CSR at FARMERS INSURANCE AGENCY/NAZE PERRY INSURANCE AGENCY
Lisa Mack ThornburgLisa Mack Thornburg
Account Manager at Commercial Risk Insurance / Thornburg Insurance ServicesAccount Manager at Commercial Risk Insurance / Thornburg Insurance Services
Amanda ScheppAmanda Schepp
PCHA, LPN at Affinity Health ServicesPCHA, LPN at Affinity Health Services
Marla FraileyMarla Frailey
Director of LIFE Butler County at Lutheran Senior LifeDirector of LIFE Butler County at Lutheran Senior Life