Erica Francis
Havana,FL
Summary
Results-driven Store Manager with expertise in inventory management, staff training, and customer service. Proven ability to enhance store performance and lead teams effectively.
Overview
39
39
years of professional experience
Work History
Store Manager
Kohl's
Tallahassee, Florida
08.2017 - Current
- Managed daily store operations, ensuring adherence to company policies and seamless customer experience.
- Led team training sessions, improving staff skills in customer service and operational efficiency.
- Oversaw inventory management and stock replenishment, maintaining optimal product availability to meet customer demand.
Assistant Store Manager
Kohl's
Tallahassee, Florida
02.2014 - 08.2017
- Supported store operations by managing daily tasks and staff schedules.
- Assisted in training new employees on company policies and customer service standards.
- Coordinated inventory management to maintain stock levels and product availability.
- Resolved customer inquiries and concerns to enhance shopping experiences.
- Implemented merchandising strategies to promote seasonal promotions and sales.
- Collaborated with management to develop team performance improvement plans.
- Analyzed sales data to identify trends and recommend product adjustments.
- Ensured compliance with safety protocols and store procedures for staff and customers.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Ensured compliance with all safety regulations throughout the store premises.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Maintained a safe working environment by enforcing safety regulations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Supervisor
Kohl's
Tallahassee, Florida
01.2008 - 02.2014
- Supervised daily operations within the store environment ensuring efficient workflow.
- Trained and mentored staff on customer service practices and product knowledge.
- Resolved customer issues by providing timely support and effective solutions.
- Implemented company policies to maintain a safe and clean shopping environment.
- Collaborated with management to develop strategies for improving store performance.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Collaborated with other departments to coordinate workflow processes between teams.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Trained new employees on company policies and procedures.
Invoice Clerk
Walmart
Tallahassee, Florida
12.1987 - 01.2008
- Processed incoming invoices for accurate payment processing.
- Reviewed purchase orders to verify pricing and terms.
- Maintained organized records of invoices and payments.
- Assisted in monthly reconciliation of accounts payable reports.
- Ensured compliance with company policies and financial regulations.
- Verified accuracy and completeness of invoices prior to payment processing.
- Reconciled vendor statements on a monthly basis to ensure accuracy of account balances.
- Also was the Receiving Manager, Cash Office Manager, Personnel Manager. In Stock Guarantor and District Systems Coordinator.
Education
Bachelor of Science - Exercise Science, Emphasis in Physiology
Florida State University
Tallahassee, FL12-2004
Skills
- Inventory management
- Visual merchandising
- Staff training
- Sales analysis
- Customer service
- Operations management
- Cash handling
- Staff scheduling
- Customer relationship management
- Team leadership
- Employee training
- Problem solving
- Effective communication
- Conflict resolution
- Time management
- Bank and safe deposits
- Strategic planning
- Performance coaching
Timeline
Store Manager
Kohl's
08.2017 - Current
Assistant Store Manager
Kohl's
02.2014 - 08.2017
Supervisor
Kohl's
01.2008 - 02.2014
Invoice Clerk
Walmart
12.1987 - 01.2008
Bachelor of Science - Exercise Science, Emphasis in Physiology
Florida State University