Erica Franco
Los Angeles,CA
Summary
Experienced manager with a strong background in overseeing cash operations, leading teams, and providing exceptional customer service. Skilled in managing cash transactions, reconciling accounts, and ensuring accuracy in financial reporting. Proven ability to train and mentor team members, optimize workflows, and drive revenue growth. I am seeking a new opportunity to apply my leadership skills and financial acumen in a dynamic and fast-paced retail environment. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
16
16
years of professional experience
Work History
Coffee/Juice Bar Manager
Bristol Farms
10.2021 - Current
- Efficiently processed customer transactions, including cash, credit, and gift card payments, while maintaining a high level of accuracy
- Provided friendly and courteous customer service, addressing inquiries and resolving any issues in a timely manner
- Balanced cash drawer at the end of each shift, accurately accounting for all transactions and reporting any discrepancies
- Collaborated with team members to meet sales goals and contribute to a positive work environment.
- Enhanced customer satisfaction by implementing efficient juice bar operations and maintaining high-quality product offerings.
- Trained new hires on juice bar protocols, fostering a supportive work environment that encouraged growth and development.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
Starbucks Manager
Ralphs
03.2015 - 08.2024
- Company Overview: Starbucks
- Increased store profitability by implementing targeted promotions and upselling strategies
- Developed and implemented employee training programs resulting in improved customer satisfaction scores
- Oversaw inventory management, ensuring optimal stock levels and minimizing waste
- Maintained a clean and welcoming store environment, adhering to Starbucks' quality and cleanliness standards
- Oversaw daily operations of Starbucks store, ensuring exceptional customer service and quality beverages
- Developed and implemented strategies to increase sales and meet revenue targets
- Collaborated with district manager to drive brand initiatives and uphold Starbucks standards of excellence
- Hired, trained, and managed a team of baristas, ensuring productivity and high morale
- Maintained inventory levels, monitored expenses, and enforced store policies and procedures
- Directed store operations, including scheduling, ordering supplies, and maintaining a clean and organized work environment to uphold Starbucks standards.
- Cultivated a positive work culture by fostering a spirit of teamwork, recognition, and open communication among staff members.
- Starbucks
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Front Office Medical Assistant
Sepulveda D.O.T Exam
02.2009 - 05.2009
- Greeted and assisted all visitors and directed them to appropriate personnel or departments
- Managed incoming calls, taking messages and transferring calls as needed
- Scheduled appointments and meetings, maintaining organized calendar for staff
- Assisted with various administrative tasks, such as data entry, filing, and document preparation
- Assisted with billing and coding tasks, ensuring accuracy and compliance with healthcare regulations
- Collaborated with healthcare providers and clinical staff to facilitate seamless patient flow and coordinate care efforts
Education
Associates - Medical Assisting
UEI
Van Nuys, CA01.2009
High School Diploma - General Education
Birmingham High
Van Nuys, CA06.2006
Skills
- Detailed oriented
- Management Skills
- Computer Literacy
- Problem Solving
- Inventory
- Coaching
- Customer Service Skills
- Employee training
- POS system operation
- Customer relationship building
- Cash handling
- Decision-making
- Safety awareness
- Issue resolution
- Budget management
- Sales forecasting
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Coffee/Juice Bar Manager
Bristol Farms
10.2021 - Current
Starbucks Manager
Ralphs
03.2015 - 08.2024
Front Office Medical Assistant
Sepulveda D.O.T Exam
02.2009 - 05.2009
Associates - Medical Assisting
UEI
High School Diploma - General Education
Birmingham High
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