Erica Gallaher
Chesapeake,VA
Summary
Passionate bartender known for exceptional cocktail preparation and customer engagement. Committed to enhancing guest experiences while maintaining high sanitation standards.
Overview
9
9
years of professional experience
Work History
Bartender
M&M Hospitality Group (Decoys & Vintage Tavern)
Suffolk, VA
11.2017 - 07.2023
- Prepared and served a variety of cocktails and beverages to patrons.
- Maintained cleanliness and organization of bar area during service shifts.
- Engaged with customers, providing recommendations and ensuring satisfaction.
- Managed inventory and restocked supplies to meet service demands.
- Collaborated with kitchen staff to coordinate food and drink orders efficiently.
- Assisted in training new bartenders on procedures and drink recipes.
- Implemented responsible serving practices to promote safe alcohol consumption.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Effectively multitasked within fast-paced environment.
Bar Manager
757 Crave
Portsmouth, VA
03.2014 - 09.2018
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
- Planned and coordinated special events to boost customer numbers and profits.
- Coordinated with chefs on food pairings for cocktails or beer selections.
- Trained new employees to perform duties.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Education
High School Diploma -
Nansemond River High School
Suffolk, VA06-2003
Skills
- Cocktail preparation
- Inventory management
- Customer engagement
- Cash handling
- Menu development
- Event coordination
- Sanitation practices
- Effective communication
- Hospitality and accommodation
Timeline
Bartender
M&M Hospitality Group (Decoys & Vintage Tavern)
11.2017 - 07.2023
Bar Manager
757 Crave
03.2014 - 09.2018
High School Diploma -
Nansemond River High School