Erica Gallegos
Fullerton,Ca
Summary
Dedicated Community Director with10+year history of success in community support and engagement. Builds strong relationships between residents, families and staff. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive and meaningful relationships. Ready to bring knowledge and abilities to a challenging role with desire for long-term career advancement and success.
Overview
24
24
years of professional experience
Work History
COMMUNITY DIRECTOR
ADVANCED MANAGEMENT COMPANY
Montebello, Ca
12.2014 - Current
- Coordinated work of both administrative and maintenance team members to manage needs of 256-unit facility
- Maintained documentation, wrote reports and tracked expenses using MRI and Appfolio software.
- Manage budget and achievement of operational, financial and occupancy goals.
- Built relationships with residents, families and community.
- Increased occupancy rate with improved marketing and tenant relations strategies.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Assist with legal issues including eviction.
- Interview and hire property staff. Train new hires and promoted employees, providing coaching and supportive leadership.
PERSONAL BANKER
CHASE BANK
Buena Park, Ca
05.2010 - 01.2012
- Recommended banking products and services to members based on individual needs and requirements
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Interacted with customers, providing information and top-notch customer service
- Resolved customer issues using listening skills, professional attitude and problem-solving techniques
- Produced high numbers of sales
- Cross-sold bank products and services to meet customer needs and provide options. Collaborated with Business banker, investment banker and Home Loan Specialist.
RETAIL SALES ASSOCIATE
VERIZON WIRELESS
Rancho Santa Margarita, Ca
05.2004 - 12.2009
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Greeted customers and helped with product questions, selections, and purchases.
- Produced high volume of sales for plans, packages, data, accessories, etc.
RETAIL STORE MANAGER
CARLTON CARDS
Montebello, Ca
07.2000 - 04.2004
- Optimized store displays and appearance via strategic merchandising.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Managed store organization, maintenance, and purchasing functions.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
CERTIFIED - Property Management
Apartment Association of Orange County
Orange, CA01.2015
DIPLOMA -
SANTA FE HIGH SCHOOL
06.2000
Skills
- Budget control
- Training
- 10 Years in Property Management
- Tenant Relations
- World Class Customer Experience
- Proficient in Appfolio, MRI, Knock, Docu-Sign, and Avid
- Problem Solving
- Exceptional Communication skills
- Customer Engagement
- Cross-selling products and services
Timeline
COMMUNITY DIRECTOR
ADVANCED MANAGEMENT COMPANY
12.2014 - Current
PERSONAL BANKER
CHASE BANK
05.2010 - 01.2012
RETAIL SALES ASSOCIATE
VERIZON WIRELESS
05.2004 - 12.2009
RETAIL STORE MANAGER
CARLTON CARDS
07.2000 - 04.2004
CERTIFIED - Property Management
Apartment Association of Orange County
DIPLOMA -
SANTA FE HIGH SCHOOL