Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Gallegos

Fullerton,Ca

Summary

Dedicated Community Director with10+year history of success in community support and engagement. Builds strong relationships between residents, families and staff. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive and meaningful relationships. Ready to bring knowledge and abilities to a challenging role with desire for long-term career advancement and success.

Overview

24
24
years of professional experience

Work History

COMMUNITY DIRECTOR

ADVANCED MANAGEMENT COMPANY
12.2014 - Current
  • Coordinated work of both administrative and maintenance team members to manage needs of 256-unit facility
  • Maintained documentation, wrote reports and tracked expenses using MRI and Appfolio software.
  • Manage budget and achievement of operational, financial and occupancy goals.
  • Built relationships with residents, families and community.
  • Increased occupancy rate with improved marketing and tenant relations strategies.
  • Communicated effectively with owners, residents, and on-site associates.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Assist with legal issues including eviction.
  • Interview and hire property staff. Train new hires and promoted employees, providing coaching and supportive leadership.


PERSONAL BANKER

CHASE BANK
05.2010 - 01.2012
  • Recommended banking products and services to members based on individual needs and requirements
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Interacted with customers, providing information and top-notch customer service
  • Resolved customer issues using listening skills, professional attitude and problem-solving techniques
  • Produced high numbers of sales
  • Cross-sold bank products and services to meet customer needs and provide options. Collaborated with Business banker, investment banker and Home Loan Specialist.

RETAIL SALES ASSOCIATE

VERIZON WIRELESS
05.2004 - 12.2009
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Produced high volume of sales for plans, packages, data, accessories, etc.

RETAIL STORE MANAGER

CARLTON CARDS
07.2000 - 04.2004
  • Optimized store displays and appearance via strategic merchandising.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Managed store organization, maintenance, and purchasing functions.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed inventory control, cash control, and store opening and closing procedures.

Education

CERTIFIED - Property Management

Apartment Association of Orange County
Orange, CA
01.2015

DIPLOMA -

SANTA FE HIGH SCHOOL
06.2000

Skills

  • Budget control
  • Training
  • 10 Years in Property Management
  • Tenant Relations
  • World Class Customer Experience
  • Proficient in Appfolio, MRI, Knock, Docu-Sign, and Avid
  • Problem Solving
  • Exceptional Communication skills
  • Customer Engagement
  • Cross-selling products and services

Timeline

COMMUNITY DIRECTOR

ADVANCED MANAGEMENT COMPANY
12.2014 - Current

PERSONAL BANKER

CHASE BANK
05.2010 - 01.2012

RETAIL SALES ASSOCIATE

VERIZON WIRELESS
05.2004 - 12.2009

RETAIL STORE MANAGER

CARLTON CARDS
07.2000 - 04.2004

CERTIFIED - Property Management

Apartment Association of Orange County

DIPLOMA -

SANTA FE HIGH SCHOOL
Erica Gallegos