Erica Galvan

- Delivered administrative and customer support in a high-volume setting, managing 50+ daily interactions with accuracy and professionalism.

- Monitored and maintained inventory data, ensuring proper stock levels and organized tracking systems.

- Streamlined organization of stock and workspace, improving operational efficiency and team productivity.

- Processed orders and transactions with attention to detail, reducing errors and returns.

- Supported overall store operations through effective communication and coordination.

- Provided exceptional customer service in a fast-paced café environment, efficiently managing customer orders and maintaining high levels of satisfaction.

- Assisted in administrative tasks including scheduling, inventory management, and staff coordination to enhance operational efficiency.

- Developed and maintained accurate records of sales and employee schedules to streamline workflow and ensure optimal staffing levels.

- Collaborated with management to implement new processes that improved service delivery and reduced wait times.

- Trained new baristas on company policies, beverage preparation, and customer engagement techniques, fostering a collaborative team environment.

- Oversaw daily operations and coordinated team activities to ensure efficient workflow and consistent performance.

- Delegated tasks, monitored progress, and addressed customer concerns to maintain high service standards.

- Managed inventory tracking and supply ordering, ensuring accurate stock levels and timely replenishment.

- Performed opening and closing procedures, including cash handling, reconciliation, and daily reporting.

- Maintained organized, compliant work environments aligned with company policies and operational standards.