Summary
Overview
Work History
Education
Skills
Timeline
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Erica Garcia

Desert Hot Springs,CA

Summary

Personable and service-driven hospitality professional with over 4 years of experience in high-volume, upscale enviroments including the Peppermint Resort Casino in Reno and the Manchester Grand Hyatt in San Diego. Proven ability to deliver exceptional guest experience in both front-of-house and customer-facing roles. Skilled in handling high-stakes clientele, maintaining discretion and professionalism in fast-paced settings. Adept at working collaboratively with cross-functional teams and recognized for reliability, attention to detail, and a positive, welcoming demeanor

Overview

6
6
years of professional experience

Work History

Server

Peppermill Casino
03.2019 - 12.2021
  • Delivered exceptional customer service, enhancing guest satisfaction and encouraging repeat visits.
  • Managed order accuracy, ensuring timely delivery and adherence to menu specifications.
  • Collaborated with kitchen staff to streamline communication and improve meal presentation consistency.

Front Desk Receptionist

Manchester Grand Hyatt San Diego
01.2022 - 02.2024
  • Managed guest check-ins and check-outs efficiently to enhance overall customer satisfaction.
  • Coordinated reservations and room assignments utilizing hotel management software for optimal resource allocation.
  • Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
  • Assisted in maintaining lobby cleanliness and organization, contributing to a welcoming atmosphere for guests.

Food Delivery Driver

DoorDash
01.2025 - Current
  • Delivered food orders promptly, ensuring high customer satisfaction and adherence to safety protocols.
  • Navigated efficiently using GPS technology to optimize delivery routes and reduce wait times.
  • Maintained accurate records of deliveries, payments, and customer interactions to enhance service quality.
  • Assisted in training new drivers on best practices for delivery procedures and customer engagement.

Education

Associate of Science - Computer And Information Systems

Chaffey College
Rancho Cucamonga, CA
06-2027

Skills

  • Problem-solving

  • Customer service

  • Quick learner

  • Committed and trustworthy

Timeline

Food Delivery Driver

DoorDash
01.2025 - Current

Front Desk Receptionist

Manchester Grand Hyatt San Diego
01.2022 - 02.2024

Server

Peppermill Casino
03.2019 - 12.2021

Associate of Science - Computer And Information Systems

Chaffey College

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Erica Garcia