Erica Gardner
Orange Park,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Relationship Specialist position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Relationship Specialist
VyStar Credit Union
09.2022 - Current
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Made customers aware of current and new programs and services.
- Provided timely and accurate information to clients regarding their accounts, transactions, and financial goals.
- Enhanced customer satisfaction through regular follow-ups and prompt resolution of concerns.
- Assisted customers with opening accounts and signing up for new services.
Digitial Member Service Specialist
VyStar Credit Union
06.2021 - 09.2022
- Enhanced member satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Streamlined account management processes for increased efficiency and accuracy in handling member accounts.
- Resolved complex issues with tailored solutions, ensuring positive outcomes for both members and the organization.
- Established strong relationships with members to foster loyalty and trust, contributing to a high retention rate.
Assistant Manager
Zaxbys
06.2018 - 06.2021
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Streamlined customer service processes for increased efficiency and improved response times.
- Created employee schedules to align coverage with forecasted demands.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Education
High School Diploma -
Oakleaf High School
Orange Park, FL05.2020
Skills
- Patience and Tolerance
- Training and mentoring
- Relationship Building
- Team Leadership
Accomplishments
Circle of Excellence 2022 and 2023
Timeline
Relationship Specialist
VyStar Credit Union
09.2022 - Current
Digitial Member Service Specialist
VyStar Credit Union
06.2021 - 09.2022
Assistant Manager
Zaxbys
06.2018 - 06.2021
High School Diploma -
Oakleaf High School
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