Erica Garza
The Woodlands,TX
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit residential needs and provide optimal quality of life.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Case Manager
Core Civic
05.2023 - Current
- Ensures unit health and safety by reporting work orders to the appropriate staff and organizing job assignments in a timely manner
- Collaborates with other unit staff to maintain order in the daily operations of the facility by educating residents regarding facility and housing rules
- Promotes problem resolution by addressing grievances in a prompt manner
- Serves as acting Unit Manager in the absence of the Unit Manager
- Monitors residents' progress and tracks residents’ services to provide crisis interventions.
- Provides leadership, guidance and support to staff members.
Detention Officer
Core Civic
10.2018 - 05.2023
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Regularly conducted security and sanitation checks.
- Attended to feeding, housing, and physical well-being of inmates.
- Processed inmates by taking photographs and fingerprints.
- Responded to emergency situations and de-escalated hostile confrontations.
Assistant Principal Secretary
Cypress Fairbanks ISD
08.2017 - 05.2018
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Clinic Assistant
Cypress/ Fairbanks ISD
08.2015 - 08.2017
- Responded to out of clinic calls utilizing emergency protocols.
- Managed clinic independently in absence of Campus Nurse.
- Assisted with documenting clinic activities and updated medical records.
- Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Education
EMT-Basic -
RC Health Services
Houston, TX03.2017
Associates Degree - General Studies
Enterprise State Community College
Enterprise, AL06.2009
Skills
- Managing Operations and Efficiency
- Cross-Functional Team Management
- Issue and Conflict Resolution
- Time Management
- Staff Management
- Effective Listening and Communication
- Needs Assessment
- Responding to Emergencies
- Supply Restocking
Certification
- EMT - Certified Emergency Medical Technician
Timeline
Case Manager
Core Civic
05.2023 - Current
Detention Officer
Core Civic
10.2018 - 05.2023
Assistant Principal Secretary
Cypress Fairbanks ISD
08.2017 - 05.2018
Clinic Assistant
Cypress/ Fairbanks ISD
08.2015 - 08.2017
EMT-Basic -
RC Health Services
Associates Degree - General Studies
Enterprise State Community College
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