Erica Geisler
Smyrna,TN
Summary
Skilled Student Services Specialist with relevant experience in managing academic advising, financial aid, and student engagement programs. Strengths include strong communication skills, adaptability to diverse environments, and a deep understanding of student development theory. Demonstrated history of improving student retention rates and overall satisfaction through innovative support initiatives.
Overview
12
12
years of professional experience
Work History
Student Services Specialist
Tennessee College of Applied Technology
Murfreesboro, TN
09.2023 - Current
- Led coordination efforts for a range of student-focused initiatives, varying from orientation programs to graduation ceremonies.
- Assisted students with the admissions process and registration.
- Provided guidance to students on academic policies and procedures.
- Developed working relationships with faculty members as new forms and procedures were implemented through the student services department.
- Developed working relationships with high school administrators, faculty members, and counselors to develop and grow dual enrollment in Rutherford County.
- Assisted students in understanding the financial aid process and requirements for application completion
Clinical Operations Specialist
Tennessee Orthopedic Alliance
Smyrna, TN
06.2021 - 11.2024
- Performed administrative duties such as filing, scheduling appointments, and preparing charts.
- Assisted with patient registration by verifying insurance coverage, collecting co-pays, and updating records.
- Communicated effectively with other healthcare providers regarding patient care plans.
- Scanned in documentation from surgeries and office procedures
- Worked closely with employers to get injured employees scheduled.
Assistant Enrollment Coordinator
Middle Tennessee State University
Murfreesboro , TN
11.2021 - 09.2023
- Provided customer service for students, parents, faculty, and staff regarding enrollment procedures.
- Coordinated with other departments on campus to ensure smooth enrollment processes.
- Provided guidance to students regarding the various types of financial aid available and eligibility criteria.
- Assisted students in filling out financial aid applications and verifying accuracy of information.
- Provided customer service support to answer questions about billing procedures and policies
Office Manager
Aspen Dental
Smyrna , TN
11.2020 - 06.2021
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Resolved customer inquiries in a timely manner while maintaining positive education and training relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Presented treatment plans to patients and coordinated payment options.
Claims Specialist
Trexis Insurance
Franklin, TN
07.2020 - 11.2020
- Reviewed and analyzed insurance claims to determine validity, completeness, accuracy, and eligibility for payment.
- Facilitated communication between claimants, providers, attorneys, adjusters, employers, and other parties involved in a claim.
- Maintained detailed records of all claim activities including notes about conversations with claimants or representatives.
Team Leader
Walmart
Smyrna, TN
07.2012 - 07.2020
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Trained new staff in relevant processes and procedures.
- Identified opportunities for process improvements, implementing changes when required.
- Provided customer service to customers who needed assistance.
Education
Master of Science - Management And Organizational Leadership
Middle Tennessee State University
Murfreesboro, TN05-2024
Bachelor of Science - Organizational Communication
Middle Tennessee State University
Murfreesboro, TN12-2017
High School Diploma -
La Vergne High School
La Vergne05-2013
Skills
- Excellent Communication
- Problem-Solving
- Decision-Making
- Multitasking
- Student Support
- Faculty Support
- Program coordination
- Relationship Building
Timeline
Student Services Specialist
Tennessee College of Applied Technology
09.2023 - Current
Assistant Enrollment Coordinator
Middle Tennessee State University
11.2021 - 09.2023
Clinical Operations Specialist
Tennessee Orthopedic Alliance
06.2021 - 11.2024
Office Manager
Aspen Dental
11.2020 - 06.2021
Claims Specialist
Trexis Insurance
07.2020 - 11.2020
Team Leader
Walmart
07.2012 - 07.2020
Master of Science - Management And Organizational Leadership
Middle Tennessee State University
Bachelor of Science - Organizational Communication
Middle Tennessee State University
High School Diploma -
La Vergne High School
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