Shang Julius Kongnyu
DeSoto,TX
Summary
Detail-oriented individual with exceptional communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
Student Services Specialist
University the People
02.2016 - 09.2024
- Work with the Advising & Student Services Manager and assist in managing the Advising & Student Services Department at the University
- Work with the Advising & Student Services Manager to meet the department and the University’s KPI each term and annually
- Help coordinate and delegate tasks and activities to individual team members in the department
- Provide technical support to junior members of the team
- Use various tools and systems to generate reports to be used internally and externally
- Co-lead the advising & student services staff in providing advising and help to new and existing students to ensure the highest level of student satisfaction and student retention rate in accordance with the University policies and guidelines
Night Auditor
Hotel Vallée des Princes
07.2013 - 05.2016
- Keeping hotel financial records in order
- Processing invoices, transactions, room charges, refunds, etc
- Preparing and distributing employee checks
- Verifying that all accounts are balanced and supported by documentation
- Checking guests in and out of the hotel
- Responding to guests' needs, requests, and complaints
- Answering the phone and making reservations
- Summarizing each night's operations and listing any follow-up tasks for management
- Following End of Day procedures
Academic internship
Port Authorities of Douala
08.2012 - 09.2012
- Answered the telephone and addressed customer queries
- Redirected queries to the appropriate staff member
Education
Bachelor of Science - Business Administration
University of The People
Pasadena, California12.2015
Occupational Safety and Health Specialist -
OSHAcademy
12.2013
Skills
- Excellent organizational skills
- Excellent communication skills
- Ability to work in a process driven organization
- Ability to work as part of a global team remotely
- Excellent technical skills
- Knowledge of Microsoft Tools (Word, PPT, Excel, Teams, Outlook)
- Ability to maintain confidentiality
Accomplishments
- Achieved 100% SLA by completing tasks with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved 100% team SLA through effectively helping with tasks.
- Supervised team of 7 staff members.
Activities
- Soccer
- Reading
- Adventure
Extracurricular Activities
President Tourism Students Association Plateau State Polytechnic Finance clerk Luh Cultural and Development Association
Languages
English
Full Professional
French
Limited Working
Timeline
Student Services Specialist
University the People
02.2016 - 09.2024
Night Auditor
Hotel Vallée des Princes
07.2013 - 05.2016
Academic internship
Port Authorities of Douala
08.2012 - 09.2012
Occupational Safety and Health Specialist -
OSHAcademy
Bachelor of Science - Business Administration
University of The People
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