Erica General
The Bronx,NY
Summary
Resourceful IT and administrative professional with a proven track record at Cooperative Health Care Associates, enhancing system integrity and automating office operations. Expert in software development and relationship building, I significantly improved workflow management and customer loyalty. Skilled in remote support and leading teams to exceed business goals through strategic decision-making and effective problem-solving. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
11
11
years of professional experience
Work History
Information Technology Specialist
Cooperative Health Care Associates
04.2021 - 09.2022
- Used ticketing systems to manage and process support actions and requests.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Set up network profiles, security permissions and file sharing systems.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
Administrative Support Coordinator
Macys Department Store
10.2013 - 05.2015
- Improved office operations by automating client correspondence, record tracking and data communications.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
Office Manager
Lawsuites
09.2011 - 06.2013
- Responsible for coordinating 100 tenants operational activities within our office space, helping them achieve business goals through an effective administrative framework.
- Facilitated the day-day operations of executive office space, supervised support staff, developed and implemented new revenue initiatives.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Bachelor of Arts - Psychology
Hunter College of The City University of New York
New York, NYAssociate of Arts - Business Management
LaGuardia Community College of The City University of New York
Long Island City, NYCoding Bootcamp - Software Engineering Immersive
Per Scholas
New York, NY09.2020
Skills
- Software Development
- Data Collection
- Remote Support
- Desktop support
- Workflow Management
- Data Entry
- Relationship Building
- Deadline Management
- Decision-making skills
Timeline
Information Technology Specialist
Cooperative Health Care Associates
04.2021 - 09.2022
Administrative Support Coordinator
Macys Department Store
10.2013 - 05.2015
Office Manager
Lawsuites
09.2011 - 06.2013
Bachelor of Arts - Psychology
Hunter College of The City University of New York
Associate of Arts - Business Management
LaGuardia Community College of The City University of New York
Coding Bootcamp - Software Engineering Immersive
Per Scholas
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