Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Gonzales-Gallegos

Rio Rancho,NM

Summary

Dedicated and compassionate nursing student with extensive experience at Sandoval Regional Medical Center, skilled in optimizing inventory processes and executing clinical procedures. Proficient in patient education and scheduling coordination, ensuring quality care and adherence to safety standards. Eager to contribute strong interpersonal skills, attention to detail, and a growing knowledge of evidence-based nursing practices to support high-quality patient care in a dynamic healthcare setting.

Overview

21
21
years of professional experience

Work History

Medical Assistant

Sandoval Regional Medical Center
10.2017 - Current
  • Obtain and document patient history, vital signs, allergies, and prepare charts for provider review.
  • Assist providers during medical examinations and procedures.
  • Perform specialized clinical tasks such as venipuncture, catheterization, and sterile dressing changes.
  • Manage front desk functions: answer calls, verify patient information, handle check-in/out, and schedule appointments.
  • Maintain confidentiality of patient records in compliance with HIPAA and organizational policies.
  • Manage inventory of medical supplies and medications.
  • Educate and counsel patients on diagnoses, medications, and treatment protocols.
  • Complete physician orders, coordinate referrals, and phone in prescriptions as directed.
  • Provide patient instructions regarding diagnostic testing, follow-ups, and treatment adherence.
  • Enter laboratory, radiology, and insurance authorization data in compliance with clinical directives.
  • Support clinical research initiatives and outreach programs.
  • Administer medications accurately, observing the “Seven Rights” protocol.
  • Supervise and train student workers as needed.
  • Perform additional duties as required to support clinic operations.

Medical Assistant

UNM Hospital
01.2005 - 10.2017
  • Obtains PMH, vital signs, chart preparation, medication dosage and frequency, patient allergens, and assist with medical examinations.
  • Performs clinic front desk duties, obtaining and verifying patient information, patient check in/out, coordinate and facilitate accurate patient appointments.
  • Maintains accurate and strict confidentiality of patient information in electronic health record as established by the appropriate protocols, regulations, and policies.
  • Performs routine specialized procedures, such as venipuncture, catheterization, and sterile dressing changes under established protocols.
  • Educates and advises patients on specified medical issues within established parameters.
  • Provides instructions and directions to patients regarding diagnostic tests, procedures and treatments.
  • Performs data entry of lab studies, radiographic tests, and authorization request in compliance with provider directives.
  • Administers medication, including IM, SQ, ID, oral drops, eye drops, and document and communicate clinical findings.
  • Supervise student employees in specified tasks.

Education

Associate of Science - Nursing

CNM
Albuquerque, NM
12-2025

No Degree - Medical Assisting

Apollo
Albuquerque, NM
10-2004

Skills

  • Experience with outpatient clinical administration
  • Proficiency in safety methods
  • Skilled in optimizing inventory processes, head of ordering at current clinic
  • Ability to educate patients and/or families as to the nature of disease and to provide instruction on proper care and treatment
  • Experienced in executing clinical procedures per guidelines
  • Efficient scheduling coordination, currently only scheduler in clinic for special procedures
  • Ability to maintain quality, safety, and/or infection control standards

Timeline

Medical Assistant

Sandoval Regional Medical Center
10.2017 - Current

Medical Assistant

UNM Hospital
01.2005 - 10.2017

Associate of Science - Nursing

CNM

No Degree - Medical Assisting

Apollo

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Erica Gonzales-Gallegos