Erica Gonzalez
San Antonio,TX
Summary
Dynamic sales lead with proven expertise in customer relationship management and issue resolution. Committed to product knowledge, representing the brand, and dedicated to bringing an upbeat, healthy work environment.
Overview
7
7
years of professional experience
Work History
Sales Lead Keyholder
Tumi
San Antonio, Texas
06.2016 - 09.2019
- Facilitated communication between management and sales associates.
- Created daily reports for management regarding sales performance and customer feedback
- Assisted customers in locating items within the store or online through use of technology resources.
- Performed opening and closing duties including counting cash drawers and preparing bank deposits.
- Resolved customer issues in a timely manner while maintaining professionalism at all times.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
Sales Associate
Ann Taylor Retail
09.2012 - 11.2015
- Assisted customers in product selection and provided personalized service.
- Managed merchandise displays to enhance store aesthetics and layout.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
Education
High School Diploma -
Rick Hawkins High
San Antonio, TX05-2008
Some College (No Degree) -
San Antonio College
San Antonio, TXSkills
- Cash handling
- Product knowledge
- Issue resolution
- Customer relationship management
- Customer service
- Strong leadership
- Team member development
- Workplace safety
- Task delegation
- Team building
- Sales coaching
- Product demonstrations
- Store layout
- Problem-solving
- Staff motivation
Accomplishments
featured in Rookie mag
References
References available upon request.
Timeline
Sales Lead Keyholder
Tumi
06.2016 - 09.2019
Sales Associate
Ann Taylor Retail
09.2012 - 11.2015
High School Diploma -
Rick Hawkins High
Some College (No Degree) -
San Antonio College