ERICA GRANTZ
Summary
To acquire job experience for future opportunities while developing efficiency and work ethic.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Hospitality Specialist
MELTING POT RESTAURANT
08.2024 - Current
- Managed reservations and ensured timely seating for patrons.
- Resolved guest complaints promptly to enhance satisfaction levels.
- Coordinated special events and private dining experiences for guests.
- Trained new staff on customer service standards and operational procedures.
- Supported kitchen staff by communicating special requests and dietary restrictions.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Monitored inventory levels to ensure adequate supplies were available at all times.
- Kept lobbies, hallways, and common areas clean and organized.
Babysitter
06.2021 - Current
- Obtained Red Cross certification to provide emergency assistance.
- Supervised children's activities and ensured a safe environment.
- Organized educational games and creative activities for skill development.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Provided emotional support and guidance during challenging situations.
- Maintained cleanliness and organization of play areas and equipment.
- Responsibly watched children while parents were out.
Food Preparation Worker
PAYNE STREET BAKEHOUSE
05.2021 - Current
- Prepared and cooked food items according to recipes, menus and supervisor's instructions.
- Prepared ingredients for pastries and baked goods using safe handling practices.
- Re-stocked, organized and arranged service and food stations.
- Monitored inventory levels of ingredients and communicated needs to management.
- Adapted to fast-paced, ever-changing work environment by prioritizing tasks effectively.
Education
Bachelor of Science - Nursing
Michigan State University
East Lansing, MI05-2029
High School Diploma -
Atherton High School
Louisville, Kentucky, USA05-2025
St. Francis of Assisi Catholic Grade School -
Saint Francis of Assisi
Louisville, Kentucky, USA01-2021
Skills
- Reservation management
- Front office operations
- Customer service
- Staff training and development
- Team collaboration
- Room preparation
- Communicating with clients
- Flexible schedule
- Positive attitude
Certification
- A3 French Proficiency - L'Institute de Tour - 2026
- Red Cross Certified - 2021
Timeline
Hospitality Specialist
MELTING POT RESTAURANT
08.2024 - Current
Babysitter
06.2021 - Current
Food Preparation Worker
PAYNE STREET BAKEHOUSE
05.2021 - Current
Bachelor of Science - Nursing
Michigan State University
High School Diploma -
Atherton High School
St. Francis of Assisi Catholic Grade School -
Saint Francis of Assisi