Summary
Overview
Work History
Education
Skills
Timeline
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Erica Greaves

Detroit,MI

Summary

Dedicated customer service professional with proven reliability in processing transactions and assisting customers. Known for strong communication and problem-solving skills, ensuring high levels of customer satisfaction.

Overview

6
6
years of professional experience

Work History

Customer Service Cashier

Dollar General Store
Hamtramck, MI
07.2021 - 11.2022
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with product inquiries and store navigation.
  • Maintained accurate cash drawer balances throughout shifts.
  • Collaborated with team members to ensure optimal inventory levels.

Customer Service Representative

OnStar
Sterling Heights, MI
09.2016 - 01.2018
  • Assisted customers in troubleshooting vehicle connectivity issues and provided timely solutions.
  • Managed customer inquiries through multiple channels, ensuring accurate information delivery.
  • Collaborated with technical teams to escalate complex issues and improve service processes.
  • Documented customer interactions in CRM system for tracking and reporting purposes.

Education

High School Diploma -

Albion Senior High
Albion, MI
06-2008

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure

Timeline

Customer Service Cashier

Dollar General Store
07.2021 - 11.2022

Customer Service Representative

OnStar
09.2016 - 01.2018

High School Diploma -

Albion Senior High
Erica Greaves