Dedicated customer service professional with proven reliability in processing transactions and assisting customers. Known for strong communication and problem-solving skills, ensuring high levels of customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Dollar General Store
Hamtramck, MI
07.2021 - 11.2022
Processed customer transactions efficiently using point-of-sale systems.
Assisted customers with product inquiries and store navigation.
Maintained accurate cash drawer balances throughout shifts.
Collaborated with team members to ensure optimal inventory levels.
Customer Service Representative
OnStar
Sterling Heights, MI
09.2016 - 01.2018
Assisted customers in troubleshooting vehicle connectivity issues and provided timely solutions.
Managed customer inquiries through multiple channels, ensuring accurate information delivery.
Collaborated with technical teams to escalate complex issues and improve service processes.
Documented customer interactions in CRM system for tracking and reporting purposes.