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Associate Principal Engineer

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Capable Customer Service Advisor with significant background in STD/LTD/FML/state paid & various company leaves. Diligent in completing in-depth assessments to support requirements with streamlined, logical systems.

Decisive leader with strong project management skills and data-driven approach. Dedicated professional with history of meeting Unum metrics & goals utilizing consistent and organized practices.

Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

I enjoy providing excellent customer service. Highly professional, dependable and adaptable.

I am a detail-oriented team player with strong organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy. I am looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Highly dynamic and accomplished professional with extensive expertise in customer experience, financial analysis, and project management. Proficient in leveraging data analytics and AI to optimize business processes and significantly elevate customer satisfaction. Demonstrated ability to lead cross-functional teams and drive strategic initiatives to fruition. Recently earned a Master of Science in Business Analytics, specializing in AI and social media analytics. Dedicated to continuous improvement and innovation in every project undertaken.

Erica Gregory

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Customer Benefits Advisor II

Customer Service Specialist

Customer Care Associate

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High School -

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Customer Benefits Advisor II

Customer Service Specialist

Customer Care Associate

High School -

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