Wendy Brooks

Highly dynamic and accomplished professional with extensive expertise in customer experience, financial analysis, and project management. Proficient in leveraging data analytics and AI to optimize business processes and significantly elevate customer satisfaction. Demonstrated ability to lead cross-functional teams and drive strategic initiatives to fruition. Recently earned a Master of Science in Business Analytics, specializing in AI and social media analytics. Dedicated to continuous improvement and innovation in every project undertaken.

• Communication Strategies for Business Professionals: Developed skills in writing and speaking strategies for problem analysis, solution proposals, and decision-making.
• Information Technology Project and Change Management: Addressed key issues in managing IT projects, including planning, control, risk management, and the use of project management software.
• Business Analytics and Big Data: Gained an understanding of techniques to transform data into knowledge and value, focusing on data analysis tools like Excel.
• AI and Business Innovation: Learned how AI drives innovation in businesses, including planning and managing AI projects.
• Data Mining and Predictive Analytics: Acquired core concepts and techniques for data mining and its applications across various industries.
• Social Media and Web Analytics: Developed skills in analyzing social network and social media data, assessing metrics for goal achievement, and performing social network analysis.