Summary
Overview
Work History
Education
Skills
Timeline
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Erica Grey

Lewis Center,OH

Summary

I am a hardworking team player. I learn fast and do very well under pressure, with years of experience working customer service and retail jobs. I prefer fast paced environments and take pride in my ability to multitask efficiently. Looking for a position where I can showcase my leadership skills and eye for detail in an engaging, customer-based workplace.

Overview

6
6
years of professional experience

Work History

Hostess

Landry's (Columbus Fish Market)
Columbus, OH
08.2023 - Current
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Greeted guests warmly upon arrival, seating them promptly.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Stocked server areas with supplies before, during and after shifts.
  • Maintained a clean and organized dining area.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Answered phones promptly to record and confirm reservations.
  • Monitored customer satisfaction levels throughout their meal experience.

Bartender/Barista

Renaissance Hotel
Westerville, OH
01.2023 - 02.2024
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Effectively multitasked within fast-paced environment.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.

Behavioral Support Staff Member

Oakstone Academy
Westerville, OH
08.2020 - 07.2022
  • Provided behavior support services to individuals with special needs.
  • Implemented de-escalation strategies when working with agitated students.
  • Enforced rules for behavior and procedures to maintain order among class.
  • Guided and encouraged students to develop positive attitudes toward learning.
  • Followed school schedules and policies to promote safety and learning.
  • Created visual aids such as graphs, charts, and diagrams to illustrate complex concepts or topics in classes.
  • Maintained an organized filing system for student records and documents.
  • Graded exams, assignments and essays and recorded grades.

Grocery Associate

Fresh Thyme Market
Worthington, OH
01.2019 - 08.2020
  • Greeted customers as they arrived in the store and provided assistance as needed.
  • Stocked product and maintained product displays according to merchandising standards, vendor contract terms and planograms.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Managed cash register operations using POS system and processed sales and returns.
  • Unloaded delivery trucks, organized stock, and placed items in designated areas.
  • Completed pickup shopping orders for customers within local area.

Education

High School Diploma -

Olentangy Orange High School
Lewis Center, OH
05-2015

Neuroscience

University of Cincinnati
Cincinnati, OH

Skills

  • Adaptability
  • Customer service
  • Time management
  • Conflict resolution
  • Attention to detail
  • Communication

Timeline

Hostess

Landry's (Columbus Fish Market)
08.2023 - Current

Bartender/Barista

Renaissance Hotel
01.2023 - 02.2024

Behavioral Support Staff Member

Oakstone Academy
08.2020 - 07.2022

Grocery Associate

Fresh Thyme Market
01.2019 - 08.2020

High School Diploma -

Olentangy Orange High School

Neuroscience

University of Cincinnati

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Erica Grey