Microsoft Teams
Erica Griffeth
Logan,Utah
Summary
Experienced manager with a keen eye for detail, overseeing multiple student and multi-family operations. Effectively manages all aspects of property operations, including tenant relations, leasing, and maintenance coordination. Demonstrated success in enhancing tenant satisfaction. Possesses extensive knowledge of conflict resolution and mediation techniques. Dedicated to providing exceptional customer service and fostering positive living environments for students.
Overview
7
7
years of professional experience
Work History
Property Manager
Redstone Residential
04.2024 - 09.2024
- Managed 126 student beds, additionally 26 multi family units.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
Property Manager
Redstone Residential
05.2020 - 04.2024
- Oversaw 480 beds
- Coordinated with legal counsel to resolve tenant disputes.
- Communicated effectively with owners, residents, and on-site team.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Assistant Property Manager
Redstone Residential
12.2019 - 05.2020
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Maximized rental income while minimizing expenses through effective planning and control.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Leasing Manager/Program Director
Redstone Residential
04.2019 - 12.2019
- Coordinated all resident events, summer programs and short housing accommodations.
- Managed daily and weekly marketing and leasing plans.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Collected, completed, and processed lease applications.
Lobby Receptionist
WorldMark By Wyndham Vacation Resorts
02.2018 - 06.2019
Education
Associate of Science -
Utah State University
Logan, UT05-2020
High School Diploma -
Kimber Academy
Preston, ID05-2015
Skills
- Lease administration
- Tenant relations
- Vendor relations
- Business administration
- Fair housing compliance
- Maintenance
Achievements
- KPI Master
- Young Woman's Medallion
Demonstrated ability to balance academic, extracurricular, and volunteer responsibilities while maintaining high standards of integrity and dedication.
Software
Entrata
Timeline
Property Manager
Redstone Residential
04.2024 - 09.2024
Property Manager
Redstone Residential
05.2020 - 04.2024
Assistant Property Manager
Redstone Residential
12.2019 - 05.2020
Leasing Manager/Program Director
Redstone Residential
04.2019 - 12.2019
Lobby Receptionist
WorldMark By Wyndham Vacation Resorts
02.2018 - 06.2019
Associate of Science -
Utah State University
High School Diploma -
Kimber Academy
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