Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessAnalyst
Erica Grove

Erica Grove

Operations Manager
Snellville,GA

Summary

Passionate about diversity of thought, I look to build teams with individuals who challenge each other to high standards and bring new ideas to the table daily. I believe that when all individuals bring their true selves to work each day it creates a more authentic experience with guests and therefore builds better business results.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Operations Manager

Best Buy
Buford, GA
10.2021 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Devised processes to boost long-term business success and increase profit levels.
  • Led and managed projects to support efforts and plans.
  • Improved overall production of team by 13% by implementing weekly data analysis to support picking process.

Operations Manager

HD Supply Facilities Maintenance
Forest Park, Georgia
10.2020 - 10.2021
  • Led and managed projects to support logistics efforts and plans.
  • Consistently met company and department objectives within budget and time constraints.
  • Identified opportunities to reduce cost and improve productivity.
  • Managed over 50 customers calls per day to increase customer communication by 10%.
  • Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.

District Manager

GameStop
Atlanta, GA
07.2016 - 07.2019
  • Supervised 16 locations to enforce high-quality standards of operation.
  • Optimized in-store merchandising, brand presentation and inventory availability and focus.
  • Audited location sales performance and data trends to improve underperforming areas.
  • Led district conference calls with management team to update and align sales objectives.
  • Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines.
  • Evaluated costs against expected market price points and set structures to achieve profit targets.

Executive Team Leader, Logistics Operations

Target
Atlanta, GA
02.2013 - 07.2016
  • Mentored employees to help improve skills and enable team members to become peak performers on job.
  • Managed and organized internal communication to hold staff accountable to priorities.
  • Spearheaded Buy On Line Pick Up in Store when company first rolled it out. This process increased our sales by more than 30% vs prior year.
  • Managed day-to-day shipping and receiving, typically overseeing more than 15,000 packages in 24-hour period.
  • Mentored employees to help improve skills and enable team members to become peak performers on job

Executive Team Leader, Sales Floor

Target
Macon, Georgia
08.2010 - 02.2013
  • Built relationships with team members to encourage willingness to address concerns and issues.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Mentored employees to help improve skills and enable team members to become peak performers on job.
  • Delegated tasks to maintain efficient workflow.
  • Conducted regular meetings with team to discuss issues, concerns and updates.

District Sales Manager

BCBG Max Azria Group
Atlanta, Georgia
02.1997 - 08.2010
  • Coached Sales Managers in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Resolved complex problems impacting sales management by implementing cost-effective strategies.
  • Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
  • Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.

Education

High School Diploma -

University of North Dakota
Grand Forks, ND

Skills

  • Performance Monitoring and Evaluation
  • Planning and Implementation
  • Management Training
  • Operation Monitoring

Certification

  • Role of the Leader Training - MOHR Retail Issued Feb 2010 No Expiration Date
  • Executive Presence - Executive Edge Issued Oct 2016 No Expiration Date
  • Leading Through Uncertainty and Change - Cox School of Business Issued 2015 No Expiration Date

Timeline

Operations Manager

Best Buy
10.2021 - Current

Operations Manager

HD Supply Facilities Maintenance
10.2020 - 10.2021

District Manager

GameStop
07.2016 - 07.2019

Executive Team Leader, Logistics Operations

Target
02.2013 - 07.2016

Executive Team Leader, Sales Floor

Target
08.2010 - 02.2013

District Sales Manager

BCBG Max Azria Group
02.1997 - 08.2010

High School Diploma -

University of North Dakota

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Erica GroveOperations Manager