Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
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ERICA HARRIS

Dolton,USA

Work Preference

Desired Job Title

Patient Service RepresentativeHealth Unit CoordinatorEnvironmental ServicesAssistant Manager

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Dolton, USA, USChicago, ILDowners Grove, ILBurr Ridge, ILFrankfort, IL
Open to relocation: No

Summary

A result-driven professional with a diverse background spanning retail management, environmental services, and administrative clerical work. Possessing strong problem-solving skills, and strong communication skills to effectively interact with all levels of management and employees.

Overview

13
13
years of professional experience

Work History

Patient Service Representative

Advocate Health Care
Chicago, IL
03.2026 - Current
  • Managed appointment scheduling through electronic health record systems to optimize provider availability.
  • Resolved patient inquiries and concerns effectively, ensuring clear communication and timely follow-up.
  • Facilitated patient check-in processes, enhancing overall patient experience and satisfaction.
  • Coordinated with clinical staff to streamline workflows, improving operational efficiency in front desk operations.

Health Unit Coordinator

Advocate Good Samaritan Hospital
Downers Grove
12.2021 - Current
  • Trained new HUCs and oriented float staff on unit procedures to enhance operational readiness.
  • Electronically regulate patient admissions, transfers, and discharges via Epic.
  • Organized patient charts to ensure compliance with HIPAA and hospital standards, contributing to patient confidentiality and data integrity.
  • Coordinated communications among lab, radiology, pharmacy, and dietary services to streamline patient care processes.

Environmental Services

Advocate Good Samaritan Hospital
Downers Grove
10.2016 - 12.2021
  • Sanitized patient rooms, surgical areas, and public spaces to maintain high standards of cleanliness and infection control.
  • Disposed of biohazardous and medical waste safely and in compliance with hospital and OSHA standards.
  • Replenished supplies and ensured proper stock of linens, soap, paper products, and PPE.
  • Replenished supplies and maintained stock of linens, soap, paper products, and PPE to ensure uninterrupted service delivery.

Assistant Manager

Dollar Tree
Westmont, IL
10.2013 - 09.2016
  • Achieved a 30% reduction in employee turnover in the first 7 months by creating a positive work environment, providing growth opportunities, coaching, and day to day feedback.
  • Delivered exceptional customer service by identifying needs and resolving conflicts to build trust.
  • Enhanced team productivity by streamlining task completion processes.
  • Greeted customers and patients upon arrival, offering assistance with product selection.

Education

Certificate - Medical Administrative Assistant

Rasmussen University
St Cloud, MN
09-2025

Certificate - Medical Billing and Coding

Rasmussen University
St Cloud, MN
09-2023

Skills

  • Patient Scheduling
  • Patient Interaction
  • Customer Service
  • Data Entry
  • Attention to Detail
  • Problem-Solving
  • Teamwork and Collaboration
  • Staff Training
  • Verbal and Written Communication
  • Infection Control
  • Task Coordination
  • Stocking and Organization

Timeline

Patient Service Representative

Advocate Health Care
03.2026 - Current

Health Unit Coordinator

Advocate Good Samaritan Hospital
12.2021 - Current

Environmental Services

Advocate Good Samaritan Hospital
10.2016 - 12.2021

Assistant Manager

Dollar Tree
10.2013 - 09.2016

Certificate - Medical Billing and Coding

Rasmussen University

Certificate - Medical Administrative Assistant

Rasmussen University

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