Erica Hartigan
Red Bank,NJ
Summary
Dynamic Manager with a proven track record at Nana's Kitchen, excelling in financial analysis and staff training. Expert in budget management and inventory control, I drive operational efficiency and elevate customer satisfaction through effective communication and strategic planning. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to achieving goals and enhancing service quality in fast-paced environments.
Overview
11
11
years of professional experience
Work History
General Manager
Nana's Kichen
Middletown, NJ
10.2023 - Current
- Train and supervise staff to ensure high quality service.
- Handle customer inquiries and complaints promptly to ensure customer satisfaction
- Review financial statements and sales or activity reports to measure productivity or goal achievement.
- Create schedules and monitored payroll to remain within budget.
- Manage all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Server/Kitchen Prep
Applewood Assisted Living
Freehold, New Jersey
01.2019 - 08.2023
- Present menus and answered questions regarding items.
- Accurately record orders on cash register and point-of-sale system.
- Monitor dining room for cleanliness and proper set-up at all times.
- Provide excellent customer service to ensure client satisfaction.
- Open and close the dining room including all set up, kitchen prep, cleaning, maintaining supply levels.
- Assemble and deliver home delivery meals.
Owner
Hartigan's at MHSC
Manalapan, NJ
04.2014 - 03.2020
- Create and run all daily operations including hiring and training staff, implementing menus, inventory management, payroll, and customer service.
- Use excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Ensure compliance with applicable laws and regulations related to business operations.
- Complete day-to-day duties accurately and efficiently.
Education
Associate of Science - Psychology
Seton Hall University
South Orange, NJ05-2008
Skills
- Financial analysis
- Budget management
- Inventory control
- Staff training
- Customer service
- Effective communication
- Schedule management
- Purchasing
- Recipes and menu planning
- Sales analysis
Timeline
General Manager
Nana's Kichen
10.2023 - Current
Server/Kitchen Prep
Applewood Assisted Living
01.2019 - 08.2023
Owner
Hartigan's at MHSC
04.2014 - 03.2020
Associate of Science - Psychology
Seton Hall University