ERICA HENSEL
St Louis,MO
Summary
Results-driven administrative professional with over 10 years of experience in calendar management, travel coordination, document preparation, and event planning. Adept at managing multiple projects simultaneously, with a strong ability to meet tight deadlines while maintaining high standards of quality. Highly proficient in Microsoft Office Suite, G Suite, and CRM tools. Demonstrated success in providing executive support and optimizing office operations. At Cushman & Wakefield, I supported four C-level executives, managing complex schedules, overseeing budgets and financials, and ensuring efficient office operations. Known for exceptional organizational, multitasking, and problem-solving abilities.
Overview
19
19
years of professional experience
Work History
Project Manager, Business Development
First Responders Restoration
St Louis, Missouri
03.2023 - Current
- · Everyday duties consisted of overseeing the mitigation phase of the assigned project by providing daily updates by summarizing and communicating the progress of the projects with the insurance adjuster, company management, and client; monitoring all work on projects to make certain that the methods and delivery of the work met insurance industry standards; and ensuring that our company exceeded client expectations in terms of quality and completion time.· Responsible for providing estimates to the client, insurance company, and internal accounting department using Xactimate and staying compliant with all insurance company requirements.· Devised plans and schedules for concurrent projects to meet established deadlines.· Provided clear direction to internal teams, setting expectations and due dates for deliverables.· Documented project requirements, processes, and procedures.· Organized and led kickoff and status meetings to communicate project expectations prior to project execution.· Developed detailed schedule for planning and tracking labor, equipment, and work orders.· Submitted project deliverables to clients, ensured adherence to quality standards.
Supply Chain Specialist
SYLLOGISTEKS, POST HOLDINGS
St Louis, Missouri
09.2022 - 01.2023
- · Ensured compliance with all applicable regulatory agencies, company policies and procedures.· Identified opportunities for continuous improvement and challenge the status quo.· Verified the accuracy of all shipments as they are delivered.· Met or exceeded all customer key performance metrics and objectives.· Notified the appropriate parties of any issues or concerns with deliveries.· Involved in the hiring process and customer meetings, as necessary.· Facilitate and manage any vendor issues (cost, quality, delivery, A/P issues.)· Identified opportunities to reduce cost, improve efficiency and manage risk through targeted negotiations.· Participated on project teams and attended meetings as assigned.· Supervised most processes directly including workforce and equipment scheduling.· Assisted with the development of subcontract terms and conditions.· Responsible for source selection from contract proposal to execution phases.· Managed supplier performance from issuance of order through close-out.· Completed reporting on the on-time performance of the carrier for the customer.· Coordinated and collaborated with key stakeholders such as external customers, contracts, property, security and legal.· Effectively managed and evaluated sales performance and mentor sales team to help reach sales goals.· Streamlined business tools and processes to capture and monitor metrics for supply chain processes.· Implemented specific strategies and actions to optimize supplier quality and on-time delivery metrics consistent with company goals.· Established and maintained relationships with suppliers and vendors.· Monitored and tracked inventory levels to ensure optimal levels of supply.· Implemented new and improved supply chain processes to improve efficiency and performance.· Conferred with supply chain planners to forecast demand and create supply plans to confirm availability of materials or products.
Coordinator, Project Manager
HAHN & WALLICH REMODELING
St Louis, MO
05.2021 - 06.2022
- · Conducted homeowner intake calls consisting of the project discussion, price qualification, purchase orders, invoicing, and appointment scheduling.· Document and manage lead information in the database system.· Engage with prospects and clients with professional, personal, and rapport building manner.· Served as a client liaison throughout projects, including making weekly check- ins.· Customer care calls, addressing client concerns, and problem solving when issues arise.· Handle client relations marketing efforts including neighborhood letters & reviews.· Proactively keep current on marketing efforts and sales promotions.· Support the Sales Consultants on an as needed basis to ensure a prominent level of client care, including warranty coordination, calendar scheduling, and client concerns.· Project Manager for marketing and execution of marketing events for seminars and webinars.· Developed and implemented procedures to streamline the coordination of customer orders.· Organized data by creating spreadsheets or other visual aids for easier analysis.· Used computer software and systems to enter data and review and draft documents.· Communicated with clients and supervisors regarding project status and changes in scope of work.· Worked with supervisors or project managers to develop schedules, monitor deadlines, and coordinate resources.· Managed flow of paperwork within organization by storing, retrieving, and organizing records.· Project Manager for marketing and execution of marketing events for seminars and webinars.
Compliance Analyst, C-Level Executive Assistant
Cushman & Wakefield
St Louis, MO
11.2013 - 08.2020
- · Provided administrative support to four C level executives.· Streamlined standard operation procedure to deliver high quality results in the areas of my assigned tasks or projects.· Proactively scheduled weekly meetings with each of my managers to review and discuss schedules, future travel plans, upcoming projects.· Project Manager for special projects, at the request of the executives and / or their direct reports, which included planning, creating, and coordinating multiple presentations and disseminating information.· Acted as a liaison with other departments and outside agencies, including executive level staff.· Managed executive calendars/ schedule; schedule and organize complex activities such as meetings and travel.· Initiate and respond to executive correspondence as well as handle confidential and non- routine information.· Setup all vendors and contractors within our HCM Management Software to track budgets & purchase orders.· Assessing the performance of both the supplier and the products or services acquired.· Review quarterly budgets with management to submit purchase orders to upper management for approval.· Created and managed electronic filing systems for all accounts payable documents.· Performed monthly accruals and scheduled meetings with executive staff for review.· Distributing all invoices to different business units for approval for processing payment.· Recording all purchase orders and managing budgets within the purchase orders to create reporting for management.· Successfully implemented innovative technologies and process automations to encourage continuous improvement.· Responsible for application user access by verifying all account managers & users within the application portfolio.· Created processes and training for all departments to keep customer data secure from unauthorized access, security incidents, and other vulnerabilities for quarterly SOC2 Compliance Audit for the applications supported.· Prepare expense reports, obtain receipts, and reconcile all credit card charges accurately.· Code and submit department invoices via PeopleSoft for payment.· Matched order forms with invoices and recorded necessary information.· Debited, credited, and totaled accounts on computer spreadsheets and databases, using accounting software.· Performed general office duties, such as filing, answering telephones, and handling routine correspondence.· Compiled and analyzed data for executive decision-making.· Managed and organized confidential information to maintain privacy.· Coordinated schedules by booking and canceling meeting venues.· Maintained office efficiency by planning and implementing office systems and equipment procurement.· Managed office staff by recruiting, preparing orientations and training employees.· Posted open positions on company and social media websites.· Arranged for employee onboarding by scheduling training and organizing training material.
Executive Assistant
St. Louis Cleaning & Restoration
St Louis, MO
07.2006 - 11.2013
- · Communication responsibilities include managing project information, responding to after-hours emergency calls, resolving customer complaints, acting as a conduit of information between management and employees, responding to messages, tracking the origins of sales inquiries, developing operational policies to help improve productivity, and facilitating company meetings.· Marketing responsibilities included designing direct mail and print advertising, sending quarterly direct mail, managing & tracking all advertising campaigns, managing Social Media Marketing, Job Analysis reporting to measure the results of our Marketing Strategies, publicizing Residential Services, continuously updating company website with updates, updating company management on industry news, researching competitors for market placement, conduct sales for Residential Services and manage the Customer Journey (Customer Relationship Management.)· Human Resources responsibilities included recruiting staff ,developing job descriptions and person specifications, preparing job adverts, checking application forms, interviewing and selecting candidates, worked with management with developing training outline for new hires, disciplining employees in violation of company policies, monitor and track employees work performance, ensuring legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records , maintain employee benefits programs and planning company social events.· Operational responsibilities included managing the company fleet of vehicles, ongoing updating of all vehicle insurance, updating and managing all work orders, assigning employees to job sites based upon scheduling and staffing needs.· Technology responsibilities included processing all electronic payments, monitoring employee cell phone usage in alignment with carrier requirements, researching innovative technology to improve company efficiency including the scheduling of software updates, routine updates on company server and setting up new employees on company network.Project Manager· Everyday duties consisted of overseeing the mitigation phase of the assigned project by providing daily updates by summarizing and communicating the progress of the projects with the insurance adjuster, company management, and client; monitoring all work on projects to make certain that the methods and delivery of the work met insurance industry standards; and ensuring that our company exceeded client expectations in terms of quality and completion time.· Responsible for providing estimates to the client, insurance company, and internal accounting department using Xactimate and staying compliant with all insurance company requirements.· Devised plans and schedules for concurrent projects to meet established deadlines.· Provided clear direction to internal teams, setting expectations and due dates for deliverables.· Documented project requirements, processes, and procedures.· Organized and led kickoff and status meetings to communicate project expectations prior to project execution.
Skills
C-level administrative support, project management, supply chain optimization, compliance auditing
Technical Proficiency: MS Office Suite, Workday, PeopleSoft, Xactimate, Supply Chain Software, SharePoint, Concur, Auditing Software
Soft Skills: Leadership, proactive communication, problem-solving, cross-functional collaboration
Timeline
Project Manager, Business Development
First Responders Restoration
03.2023 - Current
Supply Chain Specialist
SYLLOGISTEKS, POST HOLDINGS
09.2022 - 01.2023
Coordinator, Project Manager
HAHN & WALLICH REMODELING
05.2021 - 06.2022
Compliance Analyst, C-Level Executive Assistant
Cushman & Wakefield
11.2013 - 08.2020
Executive Assistant
St. Louis Cleaning & Restoration
07.2006 - 11.2013