Erica Herman
Mobile,AL
Overview
25
25
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Sagility Health Care
01.2024 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed protocol.
- Followed through with client requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Private Caregiver
Mrs.Yolanda Bowling
01.2012 - 12.2024
- Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
- Maintained a safe and clean environment, reducing the risk of infection or injury.
- Monitored progress and documented patient health status changes to keep care team updated.
- Documented vitals, behaviors, and medications in client medical records.
Certified Nursing Assistant
South Central Mental Health Center
02.2008 - 12.2012
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of trash.
Certified Nursing Assistant
Somerby Nursing Home
01.2000 - 01.2008
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Education
Certified Nursing Assistant License - Certified Nursing Assistant
Tates Health Care
Mobile Al08.2024
Regular Diploma -
Murphy High School
Mobile, AL05.2000
Skills
- Problem-solving
- Excellent time management skills
- Conflict management
Certification
CPR Certified
Timeline
Customer Service Manager
Sagility Health Care
01.2024 - Current
Private Caregiver
Mrs.Yolanda Bowling
01.2012 - 12.2024
Certified Nursing Assistant
South Central Mental Health Center
02.2008 - 12.2012
Certified Nursing Assistant
Somerby Nursing Home
01.2000 - 01.2008
Certified Nursing Assistant License - Certified Nursing Assistant
Tates Health Care
Regular Diploma -
Murphy High School
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