Erica Hernandez
Schertz
Summary
Versatile professional skilled at managing multiple tasks daily with a creative problem-solving approach. Recognized for reliability and exceptional time management. Energetic and eager attitude towards learning new skills. Proven track record of excelling in team-based and independent work environments. Authorized to work in the US for any employer.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Conifer Health Solutions
02.2024 - 08.2025
- Collecting patient information, including identification, insurance, and payment.
- Insurance verification.
- Appointment scheduling.
- Scheduling appointments and directing patients to the correct area after check-in.
- Financial registration.
- Collecting co-pays, creating guarantor accounts, and interpreting eligibility requirements.
- Patient records.
- Maintaining accurate patient records and updating medical records as needed.
- Patient assistance.
- Assisting patients with their payments and referring them to other agencies when needed.
- Patient communication.
- Answering questions about the hospital's processes, insurance coverage, and billing.
Pre Accounting
John K. Zaid & Associates
02.2022 - 05.2023
- Call insurance and medical billing.
- Maintaining records of assets and liabilities.
- Updating accounts payable.
- Assisting in balancing sheets and income statements.
- Assisting with reviewing income and expenses.
- Preparing regular reports.
- Assisting with other accounting-related duties.
Home Health Aide
Ryan home health care
05.2021 - 04.2022
- Schedule doctors appointments.
- Administer simple prescribed medications.
- Assist with clients personal care activities.
- Helping with personal activities, such as bathing, dressing and grooming.
- Light housekeeping, such as doing laundry, washing dishes and changing the bed.
- Providing transportation to doctor's appointments.
Childcare Provider
Choo Choo Xpress Daycare and Learning Center
01.2019 - 01.2019
- Teach classes and courses provided.
- Maintain a safe play environment for children.
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues.
- Sanitize toys and play equipment.
- Support children's emotional and social development and encourage understanding of others and positive self-concepts.
- Assist in preparing food and serving meals and refreshments to children.
Resident Care Assistant
Esplanade Gardens
10.2018 - 01.2019
- Answered telephones and relayed information to callers.
- Take messages and transfer calls to appropriate individuals.
- Check patients' vital signs.
- Provide patients with help moving in and out of beds.
- Bathed patients and assisted with dressing and grooming.
- Changed bed linens, washed and ironed laundry and assisted with their personal care.
Cashier/ Product Consultant
Sephora inside JCPenney
11.2017 - 04.2018
- The Product Consultant engages Clients to ensure sales, profit, and Client service objectives are met.
- Responsibilities sharing your product knowledge with others.
Cashier
Sephora inside JCPenney
06.2017 - 11.2017
- Greeting customers, collecting payments, using scanning devices, answering to customer inquiries, accepting customer returns, and counting the money in the cash drawer.
Cashier /sales
Compass Trading Co
11.2015 - 04.2016
- The Forum at Olympia Parkway The company closed greeting customers, collecting payments, using scanning devices, answering to customer inquiries, accepting customer returns, and counting the money in the cash drawer.
Sales Representative
Sprint
08.2008 - 07.2009
- Greeting the customers Meeting or exceeding sales goals. contracts with prospective clients.
- Helping determine pricing schedules for quotes, promotions, and negotiations.
- Preparing weekly and monthly reports.
- Giving sales presentations to a range of prospective clients.
- Pre accounting
Education
TX - Medical
Brightwood College
San Antonio, TX12.2019
Diploma - undefined
Allison Steele Enhanced Learning Center
06.2009
Skills
- Insurance Verification
- Customer and Personal Service English Language Active Listening Time Management Critical Thinking Writing Judgment and Decision Making
- Front Desk
- HIPAA
Certification
- First Aid Certification
- CPR Certification
Timeline
Patient Access Representative
Conifer Health Solutions
02.2024 - 08.2025
Pre Accounting
John K. Zaid & Associates
02.2022 - 05.2023
Home Health Aide
Ryan home health care
05.2021 - 04.2022
Childcare Provider
Choo Choo Xpress Daycare and Learning Center
01.2019 - 01.2019
Resident Care Assistant
Esplanade Gardens
10.2018 - 01.2019
Cashier/ Product Consultant
Sephora inside JCPenney
11.2017 - 04.2018
Cashier
Sephora inside JCPenney
06.2017 - 11.2017
Cashier /sales
Compass Trading Co
11.2015 - 04.2016
Sales Representative
Sprint
08.2008 - 07.2009
Diploma - undefined
Allison Steele Enhanced Learning Center
TX - Medical
Brightwood College
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