Erica Hines
Hanceville,AL
Overview
22
22
years of professional experience
Work History
Patient Account Representative
Guidehouse
Birmingham, AL
02.2020 - Current
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Identified trends in unpaid accounts, developing targeted solutions for improved revenue recovery.
- Maintained accurate records of all transactions, ensuring timely payments from patients and insurance providers.
- Electronically submitted bills according to compliance guidelines.
Store Manager
Fred's Inc.
06.2010 - 10.2019
- Responsible for store's daily operations, high volume customer service, profit and loss management as well as setting, monitoring and driving sales goals
- Recruited, interviewed, hired, developed, evaluated, coached and counseled employees
- Responsible for daily and monthly administrative reports
- Responsible for maintaining all merchandising standards, display presentation, signing standards and monitored inventory levels
- Ensured employees adhered to all company policies and guidelines.
Assistant Manager
Fred's Inc.
05.2004 - 06.2010
- Responsible for the overall day to day operation of the store in the absence of the Store Manager
- Opened and closed the store following proper procedures documented in the opening and closing checklist
- Conducted regular audits to ensure the store was functionable and presentable.
Certified Nursing Assistant
Hanceville Nursing Home
Hanceville
06.2002 - 01.2004
- Assisted residents with daily needs
- Charted intake and vital signs
- Assisted with restorative care.
Education
Nursing
University of Alabama at Birmingham
Birmingham, AL08.2003
Nursing
Wallace State Community College
Hanceville, AL08.2002
Advanced Academic Diploma -
Hanceville High School
Hanceville, AL01.2002
Skills
Insurance Verification
Insurance Billing
HIPAA Compliance
Medical Billing Understanding
Follow-up skills
Data entry proficiency
Team Collaboration
Payment Processing
Collections experience
Account Monitoring
Updating Customer Accounts
Training and Teaching
Problem-solving abilities
Multitasking
Reliability
Timeline
Patient Account Representative
Guidehouse
02.2020 - Current
Store Manager
Fred's Inc.
06.2010 - 10.2019
Assistant Manager
Fred's Inc.
05.2004 - 06.2010
Certified Nursing Assistant
Hanceville Nursing Home
06.2002 - 01.2004
Nursing
University of Alabama at Birmingham
Nursing
Wallace State Community College
Advanced Academic Diploma -
Hanceville High School