Erica Hiracheta

• Trained new staff on customer service protocols and software systems used in the dealership.
• Resolved customer complaints by offering solutions and facilitating communication with management.
• Promptly responded to customer inquiries via phone, email or in person.
• Provided accurate estimates of repair costs, labor times and parts prices to customers.
• Assisted customers with vehicle service inquiries and appointment scheduling.
• Provided detailed explanations of maintenance and repair services to clients.
• Maintained accurate records of customer interactions and service history.

Scheduling

• Managed staff schedules and training programs for optimal performance.

Waiting tables

Covering shifts

Managing customer service

• Supervised daily operations and managed team activities in a fast-paced environment.
• Trained new employees on company policies and customer service standards.
• Conducted regular inventory checks and maintained stock levels effectively.
• Implemented safety protocols to ensure a secure working environment for staff.
• Resolved customer complaints and provided solutions to enhance satisfaction.