Summary
Overview
Work History
Education
Skills
Timeline
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Erica Hood

Albany,CA

Summary

Hardworking and reliable medical assistant with strong ability in executing administrative duties. Offering consistent attention to detail and exceptional customer service. Highly organized, proactive and punctual with team-oriented mentality.

Overview

8
8
years of professional experience

Work History

Medical Assistant

PowerMD
11.2020 - Current
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Contacted pharmacies to submit and refill patients.
  • Followed up with vitality patients and dispensed medication to them.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Delivered exceptional customer service through direct communication with clients and team members.
  • Oversaw office inventory and timely reordering of supplies.
  • Drew blood from patients to collect samples using venipuncture and following aseptic techniques.

Hair Colorist

Cooper Alley
10.2015 - 03.2020
  • Performed various coloring techniques, creating trendy, dimensional colors and balayage looks.
  • Communicated with clients to interpret desired color and look, demonstrating effective mixing and measuring techniques for accurate application.
  • Attended workshops and classes to remain current on hair products and styles to employ latest techniques and treatments.
  • Drove retail sales through salon product and service promotion, making specific client recommendations.

Education

Cosmetology

Milan Institute - Visalia
Visalia, CA
11.2021

High School Diploma -

Maria Carrillo High School
Santa Rosa, CA
05.2008

Phlebotomy

Contra Costa Medical Career College, Inc.
Antioch, CA

Skills

  • Inventory and supply management
  • Venipuncture and phlebotomy
  • Appointment scheduling
  • Phone call answering
  • Invoicing and billing
  • Telephone etiquette
  • Working collaboratively
  • Troubleshooting
  • Active listening

Timeline

Medical Assistant

PowerMD
11.2020 - Current

Hair Colorist

Cooper Alley
10.2015 - 03.2020

Cosmetology

Milan Institute - Visalia

High School Diploma -

Maria Carrillo High School

Phlebotomy

Contra Costa Medical Career College, Inc.

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