Summary
Overview
Work History
Education
Skills
Timeline
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Erica James

Eastvale

Summary

Driven and compassionate professional currently pursuing a Bachelor of Science in Correctional Program Support Services. Seeking an entry-level role in behavioral health, juvenile rehabilitation, or substance abuse recovery. Brings over six years of hands-on experience in fast-paced, people-centered environments. Highly skilled in de-escalation, communication, and team leadership with a deep passion for helping others make positive life changes.

Overview

7
7
years of professional experience

Work History

Server

Karls Strauss
10.2024 - Current
  • Engage daily with diverse customers, providing consistent and professional service under pressure.
  • Handle high-stress, fast-paced environments while maintaining emotional control and positive demeanor.
  • Resolve guest concerns with empathy, patience, and active listening.
  • Collaborate with kitchen and bar staff to ensure seamless operations and team effectiveness.

Bar Manager

Dog Haus
03.2022 - 12.2024
  • Supervised bar operations, including employee scheduling, training, and inventory management.
  • Led conflict resolution between team members and customers to maintain a safe, respectful environment.
  • Monitored guest behavior and diffused high-tension situations using de-escalation techniques.
  • Fostered a team culture focused on accountability, open communication, and mutual support.

Bartender

Applebee's Grill + Bar
01.2020 - 10.2023
  • Provided friendly and efficient bar service in a high-volume environment.
  • Built relationships with regular guests, creating a welcoming and supportive atmosphere.
  • Managed intoxicated or disruptive patrons safely, using calm communication and boundary setting.
  • Assisted in training new staff and maintaining clean, organized, and compliant bar area.

Barista

Starbucks
07.2018 - 03.2020
  • Maintained consistent high-volume customer service with a focus on accuracy and professionalism.
  • Managed emotionally charged or impatient customer interactions with empathy and poise.
  • Took initiative to support teammates during rush periods, promoting a team-oriented environment.

Education

Bachelor of Science - Bachelor of Science in Correctional Program

University of Phoenix
Tempe, AZ
03-2027

General Education

Walnut High School
Walnut, CA
05-2017

Skills

  • Conflict Resolution & De-escalation
  • Empathy & Active Listening
  • Crisis Awareness & Response
  • Team Leadership & Staff Training
  • Time Management & Prioritization
  • Customer-Focused Communication
  • Microsoft Office & Google Workspace
  • Adaptability in High-Stress Environments

Timeline

Server

Karls Strauss
10.2024 - Current

Bar Manager

Dog Haus
03.2022 - 12.2024

Bartender

Applebee's Grill + Bar
01.2020 - 10.2023

Barista

Starbucks
07.2018 - 03.2020

Bachelor of Science - Bachelor of Science in Correctional Program

University of Phoenix

General Education

Walnut High School

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