LaDashia White
Killeen
Summary
Dedicated public service professional with 9+ years of experience conducting customer interactions, gathering and verifying information, maintaining detailed records, interpreting and applying policies, and resolving complex issues in fast-paced environments. Proven leadership experience in the U.S. Army with a strong ability to communicate effectively, make sound decisions, and assist diverse populations. Skilled in interviewing individuals, documenting information accurately, managing confidential records, and ensuring compliance with established procedures. Seeking a Claims Specialist position with the Social Security Administration to support individuals in accessing benefits and services.
Overview
10
10
years of professional experience
Work History
Server
Steak 'n Shake
Alabama
08.2016 - 10.2016
- Assisted customers by gathering information, answering questions, and resolving concerns in a professional manner.
- Managed multiple customer requests while maintaining accuracy and attention to detail.
- Processed transactions and maintained records of payments and customer interactions.
- Communicated effectively with diverse individuals to ensure positive customer experiences.
- Delivered exceptional customer service in fast-paced dining environment.
- Adapted quickly to changing priorities during peak hours, ensuring efficiency.
- Resolved customer complaints professionally, enhancing overall dining experience.
Culinary Specialist / Team Leader
U.S. Army
Fort Hood, TX
10.2016 - 03.2026
- Conducted daily interactions with military personnel to gather information, address concerns, and provide guidance regarding services and procedures.
- Reviewed and maintained records while ensuring accuracy, completeness, and compliance with military regulations and operational requirements.
- Resolved complex issues by analyzing situations, identifying relevant facts, and implementing appropriate solutions.
- Explained policies, procedures, and requirements to personnel in a clear and professional manner.
- Supervised and trained team members, ensuring adherence to established standards and operational guidelines.
- Maintained detailed documentation and reports while safeguarding sensitive information.
- Prioritized multiple tasks and deadlines in a fast-paced environment while maintaining accuracy and attention to detail.
- Collaborated with leadership and cross-functional teams to improve operational efficiency and service delivery.
- Demonstrated sound judgment and decision-making while handling high-pressure situations affecting personnel and mission requirements.
- Led team in achieving operational goals through effective resource management and workflow optimization.
- Mentored junior staff, enhancing skills and fostering a collaborative team environment.
- Trained and mentored junior culinary staff on food preparation techniques and safety standards.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Education
High School Diploma -
Columbia High School
05-2016
Skills
- Interviewing & Information Gathering
- Customer Service & Public Assistance
- Fact-Finding & Problem Resolution
- Records Management & Documentation
- Policy Interpretation & Compliance
- Decision-Making & Critical Thinking
- Conflict Resolution & De-escalation
- Verbal & Written Communication
- Data Entry & Computer Systems
- Microsoft Office Suite
- Time Management & Organization
- Team Leadership & Training
- Confidential Information Handling
- Attention to Detail
Websites
Timeline
Culinary Specialist / Team Leader
U.S. Army
10.2016 - 03.2026
Server
Steak 'n Shake
08.2016 - 10.2016
High School Diploma -
Columbia High School
ADDITIONAL QUALIFICATIONS
- Experienced in working with diverse populations
- Strong analytical and problem-solving abilities
- Able to interpret and follow policies, procedures, and regulations
- Skilled in handling confidential and sensitive information
- Proficient in computer-based systems and electronic records
- Excellent organizational and communication skills
- Committed to public service and assisting individuals in obtaining needed services and benefits