Ryan Greenwood
Tampa,FL
Summary
Dedicated and service-oriented professional with over five years of experience in hospitality and event management, seeking to transition into public safety as a Community Service Officer. Proven ability to manage high-pressure environments, enforce safety protocols, and provide excellent customer service. Committed to protecting the community and using this role as a pathway to a career in law enforcement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Liang's Bistro
Tampa, FL
01.2019 - Current
- Provided exceptional customer service in a fast-paced, high-volume environment.
- Maintained food safety and sanitation standards in line with local regulations.
- Ensured responsible alcohol service and upheld safety protocols.
- Collaborated with team members to handle large party orders and peak dining hours.
- Trained new staff and mentored junior servers; recognized as a candidate for Assistant Manager due to leadership and service excellence.
- Handled customer complaints professionally and effectively de-escalated tense situations.
Night Shift Supervisor
Tampa Palms – Compton Park
Tampa, FL
01.2023 - 01.2024
- Supervised and coordinated staff during evening events such as weddings, club meetings, and large community gatherings.
- Ensured compliance with fire code capacity limits and enforced facility rules and policies.
- Served as keyholder responsible for opening and securing the facility.
- Monitored premises to ensure guest safety and resolved any issues on-site.
- Communicated with event planners and community members to ensure successful operations.
- Filed end-of-night reports and logged any incidents or concerns.
Education
A.A. Degree -
Pasco Hernando State College
01.2026
Florida State College at Jacksonville
01.2023
Hillsborough Community College
01.2022
Tallahassee Community College
01.2020
High School Diploma -
Freedom High School
Tampa, FL01.2019
Skills
- Conflict Resolution & De-Escalation
- Public Safety & Incident Response Awareness
- Attention to Detail & Rule Enforcement
- Emergency Preparedness & First Aid Awareness
- Leadership & Team Coordination
- Strong Verbal and Written Communication
- Facility Monitoring & Keyholder Responsibility
- Customer Service & Community Engagement
- Time Management & Multi-tasking
- Familiar with Technology (POS, Scheduling Systems, Email, Incident Reporting)
Certification
- Previously CPR & AED Certified
- Comfortable with technology and incident reporting tools
- Strong ability to remain calm under pressure
- Reliable and punctual with a strong sense of duty
- Open availability and flexible schedule
Timeline
Night Shift Supervisor
Tampa Palms – Compton Park
01.2023 - 01.2024
Server
Liang's Bistro
01.2019 - Current
A.A. Degree -
Pasco Hernando State College
Florida State College at Jacksonville
Hillsborough Community College
Tallahassee Community College
High School Diploma -
Freedom High School
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