Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Erica Jenkins

Wilson,NC

Summary

Accommodating Patient Service Representative offers account management, data entry and customer service paired with proficiency in Microsoft Word and Excel. Greets and checks in patients and verifies correct patient information. Resourceful Pharmacist with 3 years of experience in reviewing prescriptions to process and dispense medications. Talented in coordinating with pharmacy staff to prioritize urgent requests while simultaneously driving accuracy, safety and confidentiality of patient information.

Overview

8
8
years of professional experience

Work History

Healthcare Customer Service Representative

United Healthcare
Wilson, NC
07.2021 - Current
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.

Data Entry Operator

Amazon
Wilson, NC
11.2019 - 07.2021
  • Identified, corrected and reported data entry errors.
  • Maintained data entry requirements by following data program techniques and procedures.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.

Pharmacy Technician

CVS Pharmacy
Wilson, NC
12.2018 - 11.2019
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Verified prescriptions and drug labels, documents and packages.

Customer Service Representative

Panera Bread
Wilson, NC
03.2016 - 12.2018
  • Maintained cleanliness and presentation of stock room and production floor.
  • Answered phone calls to assist customers with questions and orders.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.

Education

High School Diploma -

Fike High School
Wilson, NC
06.2020

Skills

  • Medical Billing
  • Appointment Scheduling
  • Customer Service
  • HIPAA Compliance
  • Data Entry
  • Customer Relationship Management (CRM)
  • Active Listening
  • Critical Thinking

References

References available upon request.

Timeline

Healthcare Customer Service Representative

United Healthcare
07.2021 - Current

Data Entry Operator

Amazon
11.2019 - 07.2021

Pharmacy Technician

CVS Pharmacy
12.2018 - 11.2019

Customer Service Representative

Panera Bread
03.2016 - 12.2018

High School Diploma -

Fike High School

Similar Profiles

CREATE PROFILE
Erica Jenkins