Summary
Overview
Work History
Education
Skills
Timeline
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Erica Jiggetts

College Park,GA

Summary

Driven professional with a diverse background, in legal services, customer relations, and early childhood education. Usage of Effective communication and problem-solving skills as a model to transform client and family relations exceeding expectations.

Overview

6
6
years of professional experience

Work History

Private Nanny

Atlanta Families
08.2022 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
  • Organized different types of activities to enhance physical and intellectual development.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.


Paralegal Intern

JM Law Group
04.2021 - 12.2022
  • Conferred with clients and other involved parties to gather and track case information.
  • Requested Medical records and bills from treatment facilities for auto-accident clients
  • Aided third-party legal crews by researching records and documents for case details.
  • Answered client calls to respond to inquiries, using open-ended questioning skills to attain applicable information.

Customer Service Manager Assistant

Eden Fresh
01.2019 - 12.2021
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Manage incoming calls each day with utmost professionalism and knowledgeable service.
  • Answered customer questions about product availability and shipment times.
  • Collaborated with other departments to guarantee customer satisfaction.
  • Handled monetary transactions and balanced companies daily transactions



Education

Bachelor of Science - Elementary Education

Clayton State
Morrow, GA
05.2027

Skills

  • Schedule Management
  • Educational Support
  • Academic Support
  • Behavior Modeling
  • Effective Communication

Timeline

Private Nanny

Atlanta Families
08.2022 - Current

Paralegal Intern

JM Law Group
04.2021 - 12.2022

Customer Service Manager Assistant

Eden Fresh
01.2019 - 12.2021

Bachelor of Science - Elementary Education

Clayton State
Erica Jiggetts