Summary
Overview
Work History
Education
Skills
Timeline
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Erica Johnson

Charlotte,NC

Summary

Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills. Detail-oriented and driven Executive Administrative Assistant with expertise in problem-solving and managing daily office functions. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Overview

23
23
years of professional experience

Work History

Director of Concierge Services

In Erica’s Hands
08.2004 - Current
  • Developed and implemented marketing strategies to increase customer engagement and drive revenue.
  • Enhanced guest experiences by implementing personalized concierge services and tailored recommendations.
  • Organized special events and VIP accommodations, ensuring memorable experiences for discerning clientele.
  • Monitored guest feedback consistently, identifying areas for improvement and implementing necessary changes in service delivery.
  • Coached, supported and developed team with goal of continuous growth and skill improvement.
  • Developed comprehensive training programs for new hires, setting a high standard of service excellence within the team.
  • Partnered across departments to run smooth, professional events and activities.
  • Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
  • Restored customer loyalty by resolving complaints with workers, activities or services rendered.
  • Fostered a positive work environment that promoted teamwork, open communication, and continuous learning among staff members.
  • Developed processes for tracking and reporting key performance indicators, enabling data-driven decision-making in service improvements.
  • Developed strong organizational and communication skills through coursework and volunteer activities.

Group Sales Assistant Marketing Consultant

In Erica's Hands
08.2004 - Current
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Negotiated prices, terms of sales and service agreements.
  • Proactively sought feedback from clients post-event to incorporate constructive changes in future sales strategies and event execution.
  • Participated in industry conferences and networking events to expand professional network and increase group sales opportunities.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Trained new Group Sales Assistants on company processes, ensuring consistency in service quality across the team.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Presented professional image consistent with company's brand values.

Marketing Assistant

Rack Room Shoes Inc.
11.2005 - 03.2006
  • Strengthened brand identity with consistent messaging across various platforms including print, digital, and social media channels.
  • Bolstered customer retention rates by contributing to the development of an engaging loyalty program.
  • Collected, analyzed and summarized data and trends to provide marketing tracking and research.
  • Used lead generation software to create organized lists of prospective customers.
  • Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
  • Proofread marketing collateral ahead of printing to eliminate errors.
  • Expanded market share with well-executed competitor analysis studies informing strategic business decisions.
  • Used various market research tools and techniques to gather, analyze and interpret data.
  • Updated spreadsheets with statistical, financial and non-financial information.
  • Assembled reports and presentations to share insights and recommendations with stakeholders.

Executive Assistant

Infinity Broadcasting
01.2001 - 08.2004
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Assisted in the development of company policies and procedures, contributing to a more organized work environment.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
  • Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
  • Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.

Education

Journalism

Xavier University
Cincinnati, OH

Journalism

Barber Scotia College
Concord, NC
1993

High School Diploma -

East Mecklenburg Senior High School
Charlotte, NC
06.1989

Skills

  • Reservation Management
  • Transportation Coordination
  • Attention to Detail
  • Event Coordination
  • Strong Problem Solver
  • Master calender management
  • Critical Thinking
  • Meticulous attention to detail

Timeline

Marketing Assistant

Rack Room Shoes Inc.
11.2005 - 03.2006

Director of Concierge Services

In Erica’s Hands
08.2004 - Current

Group Sales Assistant Marketing Consultant

In Erica's Hands
08.2004 - Current

Executive Assistant

Infinity Broadcasting
01.2001 - 08.2004

Journalism

Xavier University

Journalism

Barber Scotia College

High School Diploma -

East Mecklenburg Senior High School

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Erica Johnson