Marisa Ciola
Utica,NY
Summary
Experienced professional with over 20 years of dedicated service in the skilled nursing setting, demonstrating a deep commitment to providing quality care. Highly motivated and driven by a desire to take on new challenges, I approach each task with a strong work ethic and a focus on delivering excellence. My success in dynamic environments is rooted in my ability to adapt to changing circumstances, which enables me to thrive in various work settings.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director of Concierge Services
Van Duyn Center for Rehabilitation & Nursing
Syracuse, NY
10.2022 - 03.2024
- Ensured residents had a top-quality experience by addressing their needs, concerns, and advocating for their medical needs promptly and effectively.
- Maintained a professional, organized environment and assisted new residents in adjusting to the facility.
- Collaborated with the team to create compelling stories highlighting the facility's products and initiatives for promotion.
- Served as a liaison between residents and the medical team, ensuring resident inquiries were directed to the appropriate staff.
- Recorded, reviewed, and addressed patient complaints, utilizing feedback to enhance the quality of care. Additionally, conducted admission evaluations and discharge surveys/interviews to ensure residents' needs were consistently met during their stay.
Administrative Assistant/Nursing Education Manager
The Masonic Care Community
Utica, NY
2019 - 10.2022
- Managed all aspects of new CNA applications and renewals, including oversight of the prometric system and NYS CNA registry.
- Demonstrated proficiency in organizing and maintaining both paper and electronic files, ensuring accurate and efficient dissemination of information via telephone, mail services, and email.
- Actively participated in initiatives to improve the overall quality of service, while consistently identifying and reporting any unsafe conditions or practices.
- Worked closely with the Infection Prevention Control team to ensure compliance with all NYS Department of Health policies and procedures, actively educating nursing staff to maintain current knowledge and practices.
- Demonstrated a deep commitment to the facility and its residents by serving as a CNA mentor for 18 years, while also maintaining dual roles as a CNA and Nursing Education Coordinator and Administrative Assistant.
Certified Nursing Assistant
Masonic Care Community
Utica, NY
02.2015 - 2019
- Assisted residents in preparing for activities and social programs.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Reported changes in patient condition to registered nurse or physician.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
Certified Nursing Assistant
Presbyterian Homes and Services
Utica, NY
07.2006 - 01.2015
- Assisted nursing personnel in providing daily care activities for residents, following the direction and supervision of licensed nurses. Provided morning, evening, and general care routines in accordance with established nursing care procedures.
- Assisted residents in reaching and maintaining their maximum potential in activities of daily living, including ambulating, transferring, and routine range of motion exercises.
- Maintained a clean, organized, and safe environment for residents, adhering to infection control and safety standards.
- Accurately and promptly monitored and recorded residents' vital signs, pulses, respirations, temperatures, weights, and collected, labeled, and stored urine specimens following established protocols.
- Ensured residents' comfort and safety by attending to their personal needs with empathy and professionalism.
Education
High School Diploma -
Westmoreland High School
Westmoreland, NY06-1997
Skills
- Microsoft Suite
- Public Speaking
- Clerical Experience
- Nursing
- Schedule Coordination
- Proficiency In Medical Management Systems
- Patient Care Advocacy
- Community Relations
- Training and Mentoring
- Clinical Data Analysis
- Safety Procedures
- Hospitality
Certification
Certified Nursing Assistant
06/2006 - Current
Timeline
Director of Concierge Services
Van Duyn Center for Rehabilitation & Nursing
10.2022 - 03.2024
Certified Nursing Assistant
Masonic Care Community
02.2015 - 2019
Certified Nursing Assistant
Presbyterian Homes and Services
07.2006 - 01.2015
Administrative Assistant/Nursing Education Manager
The Masonic Care Community
2019 - 10.2022
High School Diploma -
Westmoreland High School
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