ERICA JOHNSON
New Orleans,LA
Summary
Dedicated and personable hospitality professional with over 10 years of experience providing exceptional customer service in fast-paced environments. Skilled in guest engagement, conflict resolution, and teamwork, with a proven ability to create memorable experiences and maintain high service standards. Highly adaptable, safety-conscious, and committed to ensuring passenger comfort and satisfaction. Passionate about delivering top-tier service as a United Airlines Flight Attendant.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Monday's Restaurant
New Orleans, LA
08.2023 - 06.2025
- Delivered high-quality service in a fast-paced dining environment, ensuring customer satisfaction.
- Handled transactions accurately and efficiently using POS systems.
- Maintained cleanliness and orderliness, demonstrating attention to detail and safety compliance.
Bartender
Tujague's Restaurant
New Orleans, LA
06.2024 - 04.2025
- Crafted beverages and provided attentive service to high-volume clientele.
- Built strong relationships with guests, ensuring repeat visits and loyalty.
- Collaborated with servers and kitchen staff to ensure seamless operations and compliance.
Lead Server & Bartender
Bailey's Barbecue Restaurant
New Orleans, LA
06.2020 - 06.2023
- Led front-of-house team, ensuring efficient operations and exceptional guest experiences.
- Trained and mentored staff, emphasizing safety, teamwork, and service excellence.
- Boosted sales through suggestive selling and attentive guest engagement.
Banquet Server / Bartender
Virgin Hotel
New Orleans, LA
01.2022 - 04.2023
- Provided service for large-scale events, adapting quickly to last-minute changes.
- Assisted with event setup, guest management, and staff coordination to exceed expectations.
Server
Curio Bistro
New Orleans, LA
04.2020 - 01.2022
- Provided attentive and friendly service in a fast-paced environment.
- Supported bar and kitchen staff, maintaining a clean, organized workspace.
VIP Hospitality Host
Harrah's Casino
New Orleans, LA
07.2016 - 01.2020
- First point of contact for VIP guests, delivering personalized experiences.
- Managed high-profile clientele with discretion and professionalism.
- Coordinated travel, schedules, and concierge services, demonstrating strong organizational skills.
Education
Esthetician - Skin Care Professional
Aveda Institute
New Orleans, LABachelor of Arts - Public Relations
Nicholls State University
Thibodaux, LASkills
- Passenger Service & Guest Engagement
- Safety & Emergency Procedures Awareness
- Conflict Resolution & Problem Solving
- High-Volume Service & Multitasking
- Communication & Team Collaboration
- Upselling & Customer Retention
- Event & VIP Hospitality Coordination
- POS Systems & Transaction Handling
- Time Management & Organization
- Knowledge of Spirits, Wine & Beverages
Certification
- Responsible Vendor Certification (Alcohol Server Permit - Louisiana)
- ServSafe Food Handler Certification
- ServSafe Alcohol Certification
References
- Terrence, Former Supervisor, (504) 908-6046
- Audrey Coleman, Colleague, (504) 858-5089
- Summer Tobias, Former Lead Manager, (504) 329-0346
- Susan Canselo, Colleague, (504) 906-9054
Personal Information
Relocation: 1
Timeline
Bartender
Tujague's Restaurant
06.2024 - 04.2025
Server
Monday's Restaurant
08.2023 - 06.2025
Banquet Server / Bartender
Virgin Hotel
01.2022 - 04.2023
Lead Server & Bartender
Bailey's Barbecue Restaurant
06.2020 - 06.2023
Server
Curio Bistro
04.2020 - 01.2022
VIP Hospitality Host
Harrah's Casino
07.2016 - 01.2020
Esthetician - Skin Care Professional
Aveda Institute
Bachelor of Arts - Public Relations
Nicholls State University