Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
ResearchAssistant
Open To Work

Erica Johnson

Miami,FL

Summary

Motivated hospitality professional skilled in optimizing guest experiences through effective communication and efficient service. Demonstrates strong time management and adaptability in fast-paced environments, consistently ensuring guest satisfaction and operational efficiency.

Overview

4
4
years of professional experience

Work History

Chef/Restaurant Hostess

The Greek House Kitchen
Palmetto Bay, FL
04.2023 - 07.2024
  • Greeted and welcomed guests, managed seating and waitlists to optimize flow and minimize wait times while fostering a warm dining atmosphere.
  • Took accurate food and beverage orders, coordinated with kitchen staff, and delivered dishes to ensure timely, accurate service.
  • Conducted guest check-backs and promptly resolved service issues to enhance overall guest satisfaction.
  • Served alcoholic beverages responsibly in compliance with Florida state regulations and company policy.
  • Prepared and plated menu items using standardized recipes and presentation guidelines to maintain consistent quality during high-volume shifts.
  • Assisted with inventory management, ingredient prep, and portion control to reduce waste and support efficient kitchen operations.
  • Trained and mentored new front-of-house and kitchen staff on service standards and food-safety procedures to ensure smooth operations.

Seasonal Cashier/Sales Floor Employee

Victoria Secret
Coral Gables, Florida
01.2022 - 07.2022

Seasonal Cashier / Retail Associate — Victoria’s Secret, Coral Gables, FL — January 2022–July 2022

  • Processed sales transactions accurately, issued receipts and handled cash, card, and store-credit procedures to ensure smooth customer transactions.
  • Greeted customers, answered product and service questions, and provided personalized recommendations that enhanced overall shopping experience.
  • Maintained visual merchandising standards by organizing and replenishing displays, contributing to brand presentation and supporting sales efforts.
  • Restocked sales floor and backstock, rotated inventory, and assisted with cycle counts to support inventory accuracy.
  • Conducted price checks and verified promotions or special‑order details to ensure correct pricing and customer satisfaction.
  • Resolved customer concerns calmly and escalated issues to management.

Cashier/Retail Stock Clerk

PetSmart
Miami, FL
08.2021 - 12.2021
  • Delivered friendly, solution‑oriented customer service, promoting loyalty programs and add‑on products to enhance basket size and encourage repeat visits.
  • Operated POS system efficiently and accurately; processed payments by cash, check, credit/debit card, gift card, and handled returns and exchanges.
  • Maintained orderly checkout and sales-floor areas while restocking supplies and updating price signage to support customer engagement and satisfaction.
  • Faced and merchandised shelves to maintain visual standards, rotate stock, and ensure product availability.
  • Recorded purchases and assisted with inventory counts, reporting discrepancies to management to support stock accuracy.
  • Executed assigned tasks during busy periods to support workflow.

Bakery Clerk

Norman Brothers Produce
Miami, FL
02.2020 - 07.2021
  • Advised customers on flavors, fillings, and custom decorations for special orders (weddings, birthdays) to ensure satisfaction with client specifications.
  • Greeted customers, answered product questions, and offered recommendations.
  • Coordinated production schedules for special orders, achieving timely delivery and maintaining product quality and presentation.
  • Communicated restocking needs for perishable inventory to management, supporting reduced waste and consistent product availability.
  • Received and inspected incoming shipments of baking ingredients and supplies, verified invoices, and organized stock for efficient use.
  • Maintained bakery cleanliness and sanitation by sweeping floors, sanitizing work surfaces, and restocking display and prep items.

Education

High School Diploma - Miami, FL

Miami Killian Senior High School
Miami, FL
06-2018

Some College (No Degree) - Paralegal Studies

Miami Dade College
Miami, FL
Miami, FL

Skills

  • Food production
  • Culinary management
  • Food safety and sanitation
  • Quality control
  • Inventory control
  • Customer Service
  • Client relations
  • Customer Relations
  • Hospitality expertise
  • Detail orientation
  • Interpersonal skills
  • MS Office

Work Preference

Job Search Status

Open to work

Work Type

Part Time

Location Preference

On-Site

Salary Range

$13/hr - $1000/hr

Timeline

Chef/Restaurant Hostess

The Greek House Kitchen
04.2023 - 07.2024

Seasonal Cashier/Sales Floor Employee

Victoria Secret
01.2022 - 07.2022

Cashier/Retail Stock Clerk

PetSmart
08.2021 - 12.2021

Bakery Clerk

Norman Brothers Produce
02.2020 - 07.2021

High School Diploma - Miami, FL

Miami Killian Senior High School

Some College (No Degree) - Paralegal Studies

Miami Dade College
Erica Johnson