Erica Johnson

• Greeted and welcomed guests, managed seating and waitlists to optimize flow and minimize wait times while fostering a warm dining atmosphere.
• Took accurate food and beverage orders, coordinated with kitchen staff, and delivered dishes to ensure timely, accurate service.
• Conducted guest check-backs and promptly resolved service issues to enhance overall guest satisfaction.
• Served alcoholic beverages responsibly in compliance with Florida state regulations and company policy.
• Prepared and plated menu items using standardized recipes and presentation guidelines to maintain consistent quality during high-volume shifts.
• Assisted with inventory management, ingredient prep, and portion control to reduce waste and support efficient kitchen operations.
• Trained and mentored new front-of-house and kitchen staff on service standards and food-safety procedures to ensure smooth operations.

Seasonal Cashier / Retail Associate — Victoria’s Secret, Coral Gables, FL — January 2022–July 2022

• Processed sales transactions accurately, issued receipts and handled cash, card, and store-credit procedures to ensure smooth customer transactions.
• Greeted customers, answered product and service questions, and provided personalized recommendations that enhanced overall shopping experience.
• Maintained visual merchandising standards by organizing and replenishing displays, contributing to brand presentation and supporting sales efforts.
• Restocked sales floor and backstock, rotated inventory, and assisted with cycle counts to support inventory accuracy.
• Conducted price checks and verified promotions or special‑order details to ensure correct pricing and customer satisfaction.
• Resolved customer concerns calmly and escalated issues to management.

• Delivered friendly, solution‑oriented customer service, promoting loyalty programs and add‑on products to enhance basket size and encourage repeat visits.
• Operated POS system efficiently and accurately; processed payments by cash, check, credit/debit card, gift card, and handled returns and exchanges.
• Maintained orderly checkout and sales-floor areas while restocking supplies and updating price signage to support customer engagement and satisfaction.
• Faced and merchandised shelves to maintain visual standards, rotate stock, and ensure product availability.
• Recorded purchases and assisted with inventory counts, reporting discrepancies to management to support stock accuracy.
• Executed assigned tasks during busy periods to support workflow.

• Advised customers on flavors, fillings, and custom decorations for special orders (weddings, birthdays) to ensure satisfaction with client specifications.
• Greeted customers, answered product questions, and offered recommendations.
• Coordinated production schedules for special orders, achieving timely delivery and maintaining product quality and presentation.
• Communicated restocking needs for perishable inventory to management, supporting reduced waste and consistent product availability.
• Received and inspected incoming shipments of baking ingredients and supplies, verified invoices, and organized stock for efficient use.
• Maintained bakery cleanliness and sanitation by sweeping floors, sanitizing work surfaces, and restocking display and prep items.