ERICA KEILHOLTZ
UNIVERSITY HOSPITALS- PEDIATRICENTER
Cleveland,OH
20
years of professional experience
Dedicated office manager known for exceptional organizational skills and a focus on patient care. Proven ability to coordinate office operations, manage inventory effectively, and enhance team productivity through streamlined workflows.
Work History
Office Manager
7 Years 9 Months- Coordinated daily office operations to ensure efficient workflow and support pediatric care services.
- Implemented office procedures that improved efficiency in administrative tasks and patient interactions.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Assisted in maintaining accurate patient records using electronic health record (EHR) systems.
- Facilitated effective communication between departments to enhance interdisciplinary collaboration.
Medical Assistant
13 Years 1 Month- Administered immunizations and medication under pediatric protocols, ensuring patient safety and compliance.
- Assisted in patient examinations, documenting vital signs and medical histories accurately.
- Coordinated with healthcare providers to schedule appointments and follow-up visits efficiently.
- Educated patients and families on treatment plans, fostering understanding of pediatric health issues.
- Trained new staff on clinical procedures and office protocols, promoting a collaborative work environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
MEDICAL ASSISTANT
17 Years 8 Months- Prepared and maintained examination rooms, ensuring cleanliness and availability of medical supplies.
- Recorded patient histories and vital signs accurately to support clinical assessments.
- Scheduled patient appointments, optimizing clinic workflow and minimizing wait times.
- Streamlined data entry processes for electronic health records, improving information retrieval efficiency.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Assistant
2 Years 3 Months- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Developed x-rays
- Ultrasound Therapy
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
Education
Associate of Science - Medical Assisting
Skills
Customer service
Office management
Organizational skills
Office administration
Data entry
Scheduling and calendar management
Scheduling
Staff management
Timeline
Office Manager
UNIVERSITY HOPSITALS- PEDIATRICENTER
01.2019 - CurrentRead More
Medical Assistant
UNIVERSITY HOSPITALS- PEDIATRICENTER
09.2013 - CurrentRead More
MEDICAL ASSISTANT
SENDERS PEDIATRICS
02.2009 - 2013Read More
Medical Assistant
RICK PIDALA FOOT SPECIALIST
11.2006 - 02.2009Read More
National Institute of Technology
Associate of Science from Medical Assisting
Read More