Erica Kessler
Richmond Hill,Georgia
Summary
Detail-oriented professional with a strong background in office administration. Recognized for exceptional organizational skills and clear communication, contributing to improved processes and employee development.
Overview
10
10
years of professional experience
Work History
Office Manager
Waterways Realty
Richmond Hill, GA
07.2019 - Current
- Streamlined office operations by implementing efficient filing and documentation systems.
- Coordinated schedules, meetings, and travel arrangements for executives and staff.
- Trained and mentored junior staff on administrative procedures and best practices.
- Developed and maintained budget tracking systems for operational expenses.
- Conducted regular assessments of office equipment to ensure functionality and compliance.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Medical Assistant
Cardiology Associates of Savannah
Savannah, GA
01.2016 - 06.2019
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Assisted in the preparation of patients for examinations, ensuring comfort and understanding of procedures.
- Conducted EKG tests and monitored vital signs, reporting findings to physicians for accurate diagnosis.
- Educated patients on cardiology treatments and medication adherence to enhance health outcomes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Education
Associate of Science - Medical
Virginia College
Savannah07-2016
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Scheduling and calendar management
- Administrative support
- Payroll and budgeting
- Mail handling
- Scheduling coordination
- Employee supervision
- Staff hiring
- Employee training
Timeline
Office Manager
Waterways Realty
07.2019 - Current
Medical Assistant
Cardiology Associates of Savannah
01.2016 - 06.2019
Associate of Science - Medical
Virginia College