ERICA KEYS
Houston,Texas
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Scheduler
Medix Staffing Solutions Inc.
11.2020 - 04.2021
- Made outbound calls to patients
- Updated patient’s insurance and medical documentation
- Scheduled patients for their medical appointments
- Answered patient’s questions
- Completed daily logs for management review.
Pharmacy Customer Service Representative
Conduent
12.2019 - 05.2020
- Filled new and existing members prescriptions and over the counter orders
- Ensured insurance coverage and plan stage
- Informed member of co-pay, deductible amounts, and next refill schedule
- Updated demographic information and educated member on programs available to them.
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
Treatment Coordinator/Front Desk
Mint Dentistry
09.2018 - 05.2019
- Greeted and checked patients in and out before and after treatment
- Explained the treatment plan
- Verified Medicaid insurance, post payments, and claim estimations
- Entered private health information such as medical records
- Answered calls to schedule patient appointments; new and existing
- Performed general office duties and other duties as assigned by the Office Manager.
Healthcare Transportation Scheduler
Access2Care
10.2008 - 12.2011
- Worked in a structured customer service environment answering inbound and outbound calls
- Scheduled transportation for members of multiple health care plans
- Worked with subcontractors of non-emergency medical transportation
- Resolved customer complaints and performed customer verification and eligibility inquiries with their insurance case managers.
Education
Certification - Medical Coding
Houston Community College
Houston, TX02.2024
GED -
Houston Community College
Houston, TX10.2023
Skills
- Conflict resolution
- Written and verbal communication
- Account Management
- Time management skills
- Detail-oriented
- 30 WPM
- HIPPA Compliance
- General Office Skills
- Data Entry
- Medical Terminology
- Patient Scheduling
- Insurance Verification
Timeline
Scheduler
Medix Staffing Solutions Inc.
11.2020 - 04.2021
Pharmacy Customer Service Representative
Conduent
12.2019 - 05.2020
Treatment Coordinator/Front Desk
Mint Dentistry
09.2018 - 05.2019
Healthcare Transportation Scheduler
Access2Care
10.2008 - 12.2011
Certification - Medical Coding
Houston Community College
GED -
Houston Community College
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