Erica King
New Orleans,LA
Summary
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Diligent Patient Access Representative with solid background in patient access. Facilitated seamless patient admissions, ensuring accurate data entry and efficient processing. Demonstrated proficiency in managing patient inquiries and coordinating with medical staff.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
University Medical Center
01.2023 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Telecommunications Operator
Tulane Medical Center
01.2019 - 01.2023
- Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
- Connected callers with appropriate professional, department, or business.
- Implemented process improvements that led to increased workflow efficiency within the telecommunications department.
Education
High School Diploma -
Nunez Community College
Chalmette, LA11-2025
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
Timeline
Patient Access Representative
University Medical Center
01.2023 - Current
Telecommunications Operator
Tulane Medical Center
01.2019 - 01.2023
High School Diploma -
Nunez Community College
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