ERICA KLINE
Rancho Cordova,CA
Summary
Reliable management professional with several years of expertise developing top-notch skills in customer service and team leadership in the retail industry. Ready to take on new challenges in an exciting new position.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Associate Manager Front End
Omnicare
Sacramento, USA
10.2019 - Current
- Provide customer service by assisting customers, and responding to customer inquiries and complaints.
- Assign employees to specific duties.
- Hire, train, and evaluate personnel in prescription processing, promoting or firing workers when appropriate.
- Plan and prepare work schedules and keep records of employees' work schedules and time cards.
- Establish and implement policies, goals, objectives, and procedures for their department.
General Manager
Omnicare, CVS Health
Sacramento, California
07.2025 - 01.2026
- Led daily operations to ensure smooth business functionality and customer satisfaction.
- Managed budgets and financial forecasting to align with corporate goals.
- Directed team meetings to enhance communication and collaboration among departments.
- Oversaw recruitment and training processes to build a skilled workforce.
- Fostered a positive workplace culture through employee engagement initiatives.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Built and maintained loyal, long-term customer relationships through effective account management.
Lead Order Entry Technician
Omnicare
Sacramento, USA
11.2016 - 10.2019
- Receive written prescription or refill requests and verify that information is complete and accurate.
- Establish or maintain patient profiles, including lists of medications taken by individual patients.
- Answer telephones, responding to questions or requests.
- Help with staff training.
Order Entry Technician
Omnicare
Sacramento, USA
04.2002 - 11.2016
- Receive written prescription or refill requests and verify that information is complete and accurate.
- Establish or maintain patient profiles, including lists of medications taken by individual patients.
- Answer telephones, responding to questions or requests.
- Prepack bulk medicines, fill bottles with prescribed medications, and type and affix labels.
- Supply and monitor robotic machines that dispense medicine into containers and label the containers.
- Prepare and process medical insurance claim forms and records.
Education
High School -
Florin High School
Sacramento, CASkills
- Customer service
- Employee training
- Budget management
- Policy implementation
- Team leadership
- Financial forecasting
Certification
• California Pharmacy Technician Certificate
Timeline
General Manager
Omnicare, CVS Health
07.2025 - 01.2026
Associate Manager Front End
Omnicare
10.2019 - Current
Lead Order Entry Technician
Omnicare
11.2016 - 10.2019
Order Entry Technician
Omnicare
04.2002 - 11.2016
High School -
Florin High School