Hi, I’m
Erica Kratz
Summary
Highly adaptable employee with a constant growing skillset and a strong sense of achievement. With organizational skills followed by quick adaptability, can create a positive and dynamic workspace. A reliable employee with good communication and leadership skills.
Overview
3
years of professional experience
Work History
Panera Bread
Team Lead
12.2020 - Current
Job overview
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Mentored newly hired employees on operating equipment and safety.
McDonald's
Associate Team Member
05.2021 - 12.2021
Job overview
- Provided positive first impressions to welcome existing, new and potential customers.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Distributed food during busy peak periods to drive customer satisfaction.
Education
Johnson & Wales UniversityProvidence, RI
Bachelor of Science from Culinary Science & Product Development
05.2026
Fleetwood Senior High SchoolFleetwood, PA
High School Diploma
06.2022
Berks Career And Technology CenterLeesport, PA
No Degree from Culinary Arts
05.2022
Skills
- Time Management
- Professional Attitude
- OSHA Requirements
- Servsafe Certification
- Analytical and Critical Thinking
- Customer Service
Timeline
Associate Team Member
McDonald's
05.2021 - 12.2021
Team Lead
Panera Bread
12.2020 - Current
Johnson & Wales University
Bachelor of Science from Culinary Science & Product Development
Fleetwood Senior High School
High School Diploma
Berks Career And Technology Center
No Degree from Culinary Arts
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