Erica Lavergne
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Microsoft Word.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Aurora Healthcare
04.2022 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
Cashier
Travel Centers Of America
06.2018 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Kitchen Assistant
Kenosha Unified School District
09.2017 - 06.2018
- Cleaned and organized kitchen stations to promote team efficiency.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Education
No Degree - Nursing
Gateway Technical College
Kenosha, WI06.2025
Skills
- Outbound Calling
- Demographics Information
- Computerized Maintenance Management Systems
- Patient Appointment Management
- Medical Insurance
- Document Filing
- Benefits Explanations
- 50 WPM Typing Speed
Timeline
Patient Service Representative
Aurora Healthcare
04.2022 - Current
Cashier
Travel Centers Of America
06.2018 - 04.2022
Kitchen Assistant
Kenosha Unified School District
09.2017 - 06.2018
No Degree - Nursing
Gateway Technical College
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