Erica Littles
Clinton Township,MI
Summary
Motivated and compassionate MSW student with hands-on experience in motivational interviewing and crisis intervention, developed through an internship as a CPS Specialist at MDHHS. Demonstrated strong skills in team collaboration, conducting psychosocial assessments, and supporting child safety investigations. Adept at managing administrative tasks, assisting in case management, and promoting positive outcomes for diverse families and children in need.
Overview
10
10
years of professional experience
Work History
CPS Specialist Intern
MDHHS
08.2024 - Current
- Supported CPS Specialists in conducting investigations, assessments, and home visits to ensure child safety and well-being, while adhering to state policies and procedures.
- Provided crisis intervention services to families experiencing emergencies, connecting them with appropriate resources as needed.
- Collaborated with multidisciplinary teams to assess and address complex cases, contributing to the development of effective solutions for families.
Sales Associate
Lane Bryant
08.2015 - 05.2024
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Office Administrative Assistant
JOAK AMERICAN HOMES INC.
10.2018 - 04.2022
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Data Entry
- Check Authorizations
- Electronic Health System
- BillingTrack quarterly report
- Confirm Appointments
Human Resources Assistant
Vista Maria, House of the Good Shepard
08.2014 - 10.2017
- Data Entry
- Ensure implementation of policies and practices
- Multiline Phone System
- Scheduled and organized meetings
- Support growth and program development
- Maintained updated records and created reports
Education
MSW - Social Work
Madonna University
Livonia, MI05-2026
Bachelor of Science - Biology
Shaw University
Raleigh, NC06-2024
Skills
- Crisis Intervention
- Case Management
- Client Advocacy
- Cultural Competence
- Resource Coordination
- Report Writing & Documentation
- Trauma-Informed Care
- Collaboration with Multidisciplinary Teams
Timeline
CPS Specialist Intern
MDHHS
08.2024 - Current
Office Administrative Assistant
JOAK AMERICAN HOMES INC.
10.2018 - 04.2022
Sales Associate
Lane Bryant
08.2015 - 05.2024
Human Resources Assistant
Vista Maria, House of the Good Shepard
08.2014 - 10.2017
MSW - Social Work
Madonna University
Bachelor of Science - Biology
Shaw University
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