Erica Lumianski
Gilbert,AZ
Summary
Dynamic and results-driven professional with extensive experience in training, curriculum development, and content creation across diverse industries. Proven track record of designing and implementing effective training programs that enhance team performance and drive customer satisfaction. Skilled in developing tailored educational materials and resources that align with organizational goals and foster a culture of continuous learning. Adept at collaborating with cross-functional teams to identify training needs and create engaging content that resonates with varied audiences. Committed to empowering individuals and teams to achieve their fullest potential through impactful training solutions and strategic initiatives.
Overview
7
7
years of professional experience
Work History
Account Manager
Tri Star Metals
08.2021 - Current
- Manage a portfolio of over 200 manufacturing and distribution accounts, focusing on cultivating relationships to enhance customer satisfaction and retention
- Advocate for account needs through effective communication and coordination across departments, ensuring a seamless order management experience
- Develop tailored training and resource materials to support customer education on technical solutions and market knowledge
- Lead the planning and implementation of company-wide initiatives, including comprehensive new-hire training programs and marketing strategies, enhancing overall customer experience and internal proficiency
- Recognized as the #1 performer in the account growth sales competition in 2022 for successfully driving business development initiatives.
Assistant Branch Manager
Enterprise Rent-A-Car
08.2020 - 07.2021
- Achieved recognition as the #1 Assistant Manager and #1 Branch in Arizona for outstanding sales performance and customer service
- Developed and delivered training programs for team members, fostering skills in customer interaction and product knowledge to improve branch performance
- Implemented process improvements that streamlined operations, reducing costs and increasing profitability while ensuring a high standard of service delivery
- Analyzed performance reports to identify training needs and areas for improvement, facilitating targeted coaching sessions for staff.
Management Trainee
Enterprise Rent-A-Car
10.2019 - 08.2020
- Excelled as a top sales performer by developing efficient processes for servicing and managing reservations, which enhanced customer experience
- Collaborated with team members to create a supportive training environment, sharing best practices and strategies to drive sales and customer satisfaction
- Established strong relationships with clients to uncover growth opportunities, utilizing feedback to refine service offerings.
Event Assistant
Oregon State University College of Business
12.2017 - 06.2019
- Coordinated logistics for events, including assigning responsibilities and managing communications to ensure successful execution
- Developed marketing materials and promotional strategies that boosted attendance and engagement, contributing to a positive event experience for participants.
Education
Honors Bachelor of Arts - Political Science & Economics
Oregon State University
Corvallis, OR09.2019
Skills
- Communication
- Sales Performance
- Content Development
- Content Strategy
- Marketing
- Project Management
- New Hire Training
- Data Analysis
Languages
Spanish
Professional Working
Timeline
Account Manager
Tri Star Metals
08.2021 - Current
Assistant Branch Manager
Enterprise Rent-A-Car
08.2020 - 07.2021
Management Trainee
Enterprise Rent-A-Car
10.2019 - 08.2020
Event Assistant
Oregon State University College of Business
12.2017 - 06.2019
Honors Bachelor of Arts - Political Science & Economics
Oregon State University
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